Director - ERP Solution Services

Service New Brunswick

R85-2025/ Fusion #15172)

Director of ERP Solution Services

Technology Services

Permanent Full-time Position (Open Competition)

Pay Band 8

Fredericton

At the Government of New Brunswick (GNB), we're on a mission to transform how government operates—leveraging cutting-edge ERP technologies to streamline Human Resources, Payroll, Procurement, and Finance. As the Director of ERP Solution Services, you'll be at the forefront of this transformation, driving innovation and impact across the province. Focused on cloud-based solutions, our ERP initiatives are designed to simplify processes, improve access to information, and enhance service delivery.

About SNB :

Service New Brunswick (SNB) is proud to be recognized as one of Atlantic Canada's Top Employers for 2025 At SNB, working with us is more than just a job—it's an opportunity to build a meaningful career where you can make a difference in your community.

As part of SNB's Technology Services Division, you'll join a team of over 800 professionals delivering essential IT services to all GNB departments and Regional Health Authorities. With a province-wide presence, SNB is proud to be New Brunswick's largest IT employer—offering unmatched opportunities for growth, collaboration, and meaningful work.

What truly sets SNB apart is its exceptional workplace culture. We foster an environment where innovation, inclusivity, and continuous learning are celebrated. Our teams thrive on mutual respect, open communication, and a shared commitment service excellence. Whether you're collaborating across departments or leading transformative initiatives, you'll be supported by a culture that values people, encourages creativity, and recognizes achievement.

What You Will Do :

Responsibilities will include but are not limited to:

Reporting to the Executive Director of Strategy, Planning and Solutions Services, the Director of ERP Solution Services serves as a key member of the ERP leadership team under the strategic direction of the ERP Business Solution Owner. In this role you will collaborate closely with both business and technology partners, including Business Functional Owners, Stream Leads, Architects, Analysts, Developers, Subject Matter Experts, and the System Implementation Partner. You will actively participate with these stakeholders in leading project planning & implementation activities. You will also be responsible for a team of technical and solution support professionals who provide program operations support. You will design and implement an operating model to better serve program clients. 

In this role you will:

• Lead and inspire a team of over 50 employees and consultants, coordinating priorities and cultivating a positive, high-performance culture
• Manage a team budget and produce quarterly financial forecasts
• Plan HR needs in alignment to project schedule and activities
• Lead the technology delivery stream of the ERP business transformation initiative, overseeing solution architecture, system integration, and testing activities across a series of iterative releases organized by business functionality and client groups
• Ensure team members are equipped with the knowledge, tools, and support needed to succeed, including facilitating effective knowledge transfer from the implementation partner
• Manage client relationships to build trust, address needs, and deliver exceptional outcomes 
• Collaborate with GNB business leadership partners and subject matter experts to shape ERP strategy
• Build strategic partnerships across government and industry to align ERP technologies with evolving organizational needs
• Break down silos to create unified approaches to ERP implementations and releases

Why Join Us:

• Be part of a supportive, progressive, and people-first organization that invests in your success, well-being and future
• Meaningful work that makes a difference
• Career growth and advancement opportunities
• Diverse roles within a single large employer
• A comprehensive benefits package including paid vacation, health, dental, life, long-term disability, and pension

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, Engineering or in another related discipline and a minimum of seven (7) years of related experience with exposure to multiple, diverse technologies, and processing environments OR a two (2) year College Diploma in a related discipline with a minimum of ten (10) years related experience with exposure to multiple, diverse technologies, and processing environments. 

Subject to the response to this competition, an equivalent combination of education, training and experience may be considered. 

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training, or experience in one or more of the following areas:

• Experience with SaaS or PaaS solutions or technologies
• Experience in assessing the impacts and risks of customization and configuration to support long term system and business process sustainability within a SaaS application. 
• Experience with Oracle Fusion Cloud SaaS

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position requires flexibility in working hours, which includes some work during evenings and weekends and also requires the successful candidate to carry a cell phone to be on call outside of normal work hours.

On occasion, some travel throughout the province will be required; therefore candidates must possess a valid New Brunswick driver's licence.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

WHO WE ARE LOOKING FOR: 

We're seeking a dynamic leader who thrives in complexity and inspires excellence. You are:

• A strategic thinker with strong team leadership 
• Demonstrated management skills to effectively plan, coordinate, and deliver results
• Committed to delivering exceptional, client-focused service
• Adaptable and proactive in fast-paced, evolving environments
• Ability to balance leading complex transformation project and managing program operational support
• Skilled at building strategic relationships and navigating stakeholder needs
• Experienced in problem solving, conflict resolution, and driving change
• Consulting Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary:  $109,642 - $123,500 annually – Pay Band 8 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal   by using the "Apply Online" button to increase the efficiency and maintain a consistent candidate experience. 

Due to the specialized nature of this role, recruitment will remain open until a qualified candidate is identified. Applications will be assessed as they are received, so candidates are encouraged to apply without delay.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact 

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day