Customer Care Coordinator

2 weeks ago

Kitchener, Ontario, Canada Extendicare Full time

Job Description 

Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and field staff.  Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.

If the following statements sound like you, then you might make a great Customer Care Representative

  • I always provide the highest level of customer service.

  • I have exceptional telephone etiquette.

  • I can handle stressful and emotionally charged situations while maintaining a high level of customer service.

  • I am a good listener, and can communicate well, both written and verbally.

  • I have a strong desire to help others through public service.

  • I have experience with multitasking in a busy environment.

  • I am proficient with computers, and I have experience with Microsoft Office products.

The following opportunities are available:

- Part Time Overnight: 10pm to 6am on weekdays & alternating weekends.

- Casual Days: 8-hour shift anytime between 6am to 10pm

Perks to the position:

  • Flexible scheduling

  • Health and dental benefits

  • Satisfaction of helping those in need

  • Competitive compensation

Qualifications

  • Completion of post-secondary education is an asset.

  • One year of administrative or office experience is preferred.

  • Intermediate software skills are required, software scheduling experience is also an asset.

  • Superior Customer service skills are necessary.

  • Ability to effectively communicate both through oral and written mediums.

  • Demonstrate compassion, tact and diplomacy when interacting with clients and their families.

Responsibilities

  • Answering all in-coming calls

  • Provide one-call service solution where applicable.

  • Triage the calls to forward to appropriate desk for response.

  • Provide a compassionate and understanding approach to client concern.

  • Feel good knowing you are making a difference in the lives of those that we provide care.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Time Type:Part time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible Join a winning team and let's succeed together 

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.

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