Senior Case Management and Admin File Clerk

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER(Onsite)

CLOSES: Open Until Filled

Are you passionate about organization, precision, and supporting meaningful work that strengthens Sḵwx̱wú7mesh families? As our Senior Case Management and Admin Clerk, you'll play a key role in ensuring that case management systems, client records, and administrative processes within Ayás Mén̓men Child and Family Services operate seamlessly.

This role offers the unique opportunity to support culturally grounded services that honor Squamish Nation values while meeting the highest standards of care and compliance. You'll help ensure that children and families receive services rooted in trust, respect, and cultural integrity, while maintaining the systems that make that care possible.

• Maintain, organize, and safeguard all physical and electronic case files across guardianship, resources, and family service teams.
• Support case management systems including ICM, MIS, and Mustimuhw by entering, updating, and monitoring case data.
• Manage file transfers, archiving, and retrieval requests, ensuring compliance with provincial and Nation standards.
• Respond to inquiries and provide support to staff on file management procedures and documentation requirements.
• Assist with FOIPA requests and ensure confidentiality and privacy protocols are upheld at all times.
• Troubleshoot data entry or recordkeeping issues, ensuring information integrity and consistency across systems.
• Support quality assurance and audit processes by maintaining inspection-ready records.
• Coordinate incoming and outgoing correspondence, meeting requests, and case documentation.
• Liaise with the Ministry of Children and Family Development (MCFD) and other agencies for information sharing and case transfers.
• Provide mentorship and guidance to other administrative team members on file procedures and documentation standards.
• Participate as a member of the Ayás Mén̓men Administration and Child and Family Services teams, supporting a culture of respect and collaboration.

• Completion of Grade 12 required; post-secondary diploma or certificate in Office Administration, Human Services, or related field preferred.
• Experience providing administrative and file management support, preferably within a case management or social services setting.
• Experience with ICM, MIS, or other case management systems.
• Strong organizational skills with a high degree of accuracy and attention to detail.
• Proven ability to maintain confidentiality and work with sensitive information.
• Excellent communication, time management, and interpersonal skills.
• Experience working with Indigenous communities or in culturally grounded environments.
• Cultural humility and respect for Sḵwx̱wú7mesh values, sovereignty, and self-determination.

• Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw'úḵw'ulh sḵwálwen cht (Purpose) and Na eslhílhkw'is sḵwálwen cht (Belonging)
• Professional Growth – We invest in our people with training, mentorship, and career development
• Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh(guiding through teachings), wenáxws (respect) and inclusivity.

As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.

Salary: $ 47,000 - $ 66,000

Candidates are typically offered compensation between the beginning to the midpoint of the range. We are committed to providing a fair and equitable package that reflects the value an individual brings to the organization.

Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget.

Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

*Please note selected candidates will be required to complete background checks. If you have concerns regarding any incidents that will be reported on your Criminal Record Check, please let us know in advance to ensure we can work together on a plan that works for the nation and you as the applicant*