Hardware Fulfillment Specialist

About the Company:

MPOYNT is a high-growth, bootstrapped technology services company specializing in endpoint management and Field IT solutions. We help organizations simplify and scale their IT operations by delivering agile, reliable, and secure technology services tailored to the needs of modern enterprises.

What sets us apart? We're proudly independent—no venture capital, no boardroom politics—just a passionate team focused on solving real-world problems with the people we love working with. Our hands-on approach, deep technical expertise, and commitment to client success have made us a trusted partner for businesses looking to transform their IT infrastructure and field operations.

At MPOYNT, we don't just manage endpoints—we empower people, streamline processes, and drive innovation where it matters most: in the field.

About the Role:

As a Hardware Fulfillment Specialist, you will support all aspects of the Hardware Lifecycle, including inventory tracking, device setup, shipping/receiving, repair escalations and environmentally friendly disposal of end-of-life hardware.

This is a full-time, in-person role located in our Toronto, ON office.

What You'll Be Doing:

• Manage inventories for all inbound/outbound shipping materials, IT assets, and peripherals.
• Provision, stage, and kit smartphones, tablets, desktops, laptops, and network equipment before shipping.
• Monitor ITSM for service request assignments and respond promptly according to service levels.
• Log all end-user, asset, and shipping details in service requests.
• Generate waybills, packing lists, and commercial invoices for domestic and international shipments.
• Liaise with partners to process RMA, warranty, and maintenance repairs.
• Collaborate with Project and Service Management teams to troubleshoot and resolve device image issues.
• Perform standard testing to identify and decommission beyond repair or end-of-life hardware.
• Lead and support periodic inventory audits.
• Stay updated with operational procedures to ensure compliance with onboarding/offboarding requirements.
• Contribute to team discussions and provide feedback for process improvements.

What you Bring:

• Degree or diploma in Computer Networking, Information Technology, or a related field.
• 2 years of experience in warehouse operations, shipping/receiving, or a related discipline.
• Strong understanding of iOS, Android, Windows, and MacOS operating systems.
• Advanced analytical and technical problem-solving skills.
• Practical knowledge of supported hardware, operating systems, network, and communication equipment technologies.
• Experience with MDM/EMM solutions.
• Understanding of ITIL best practices and Service Management platforms.
• Experience navigating Wireless Carrier portals.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to lift 40+ lbs.
• Open to travel (approx. 25%).

Qualifications:

• Degree or diploma in Computer Networking, Information Technology, or a related field.
• 2 years of experience in warehouse operations, shipping/receiving, or a related discipline.
• A valid Driver's License.

Benefits & Perks:

• Medical/dental/vision package to fit your needs.
• Work with an energetic and motivated team in an open concept atmosphere.
• The unique opportunity to get in on the ground floor of something that is truly a game changer.

Equal Opportunity Statement:

MPOYNT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be legally eligible to work in the Canada, sponsorship in not available for this role.