Team Lead

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Hostess/Host - Food Serv.

Job Title

Team Lead (Regular Part Time)

Department

Residence Dining Front-of-House | UBC Food Services | Student Housing and Community Services

Compensation Range

$ $25.27 CAD Hourly

Posting End Date

February 7, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

This Job Requisition is for ten (10) vacancies.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Assists Food Services Supervisors and unit managers with the service elements of peak dining periods in residence. Monitors the work of staff including Sales Associates, Dishwashers and student workers. Provides support for guest inquiries and ensures that the floor is adequately stocked and prepared for service.

Organizational Status

Reports to Food Service Supervisors and or Unit Manager.

Work Performed

• Acts as primary liaison for service provision, guest inquiries and staff deployment, working with the supervisor during peak service times.
• Under the guidance of the Food Services Supervisors, monitors work assignments of staff on the front line or service line and redeploy or respond to changing needs or replenishment requirements during pre-service preparations as well as during peak service periods.
• Monitors work of service staff to ensure service expectations are met. Works with Sales Associates, dishwashers, student workers and culinary staff to deliver expectations and consults with the Food Services Supervisors to resolve any issues or answer any inquiries from the guest.
• Monitors service staff breaks to ensure sufficient coverage during peak times of service.
• Assists with service by helping with classification specific duties as needed.
• Reports any issues, feedback or suggestions to the shift supervisor prior to end of shift.
• Carries out any other related duties as necessary in keeping with the qualifications and requirements of the job.

Consequence of Error/Judgement

Makes minor decisions related to allocation of work of service staff and area cleanliness; errors in decision making may negatively impact customer service.

Supervision Received

Works under general supervision and from verbal and written instructions and procedures.

Supervision Given

Allocates work, provides instruction and monitors the work of food service staff.

Minimum Qualifications

High school graduation, FoodSafe level 1 and Serving It Right certificates and a minimum three years of related experience or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one's own

• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Awareness of climate action objectives, with an understanding and belief in their importance, while critically thinking about its integration within strategic business goals.

Supervisory or leadership experience in a service environment. Ability to make accurate and rapid calculations. Ability to work within a team

environment and provide direction on service procedures to staff in a residence dining environment. Effective communication, customer service and

supervisory skills.

Ability to work flexible hours.