Manager, Learning

161 Bay Street , Canada, Toronto,Toronto, Ontario,

Manager, Learning & Development

About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you

About The Team
Our Learning team is at the forefront of unlocking our associates potential through learning opportunities that challenge them to grow at every stage in their career. We provide a best-in-class Learning and Development experience for employees and leaders, and we have fun along the way. Our culture and people are integral to our growth and success.

About The Role
We have an exciting opportunity for a Head, Learning and Development to join us in leading the development and delivery of Capital One's Canadian learning strategy. Reporting to the Head of People Strategy and in partnership with your team, you will be accountable for end-to-end programs and practices from early careers, experienced professionals and leaders for all lines of business. This includes building strong internal and external partnerships and implementing leading learning programs to grow and develop the best talent.

Your Responsibilities:

• Design and implement learning programs that build employee capabilities in alignment with business outcomes, positioning them to succeed in their current jobs and develop skills to sustainably serve our future growth
• Serve as a strategic partner in how to apply learning and development solutions to business needs: partner closely with Business Leaders, Human Resources and wider Enterprise Learning & Development Team to develop and/or deploy innovative learning solutions
• Foster a growth mindset, operationalizing programs that optimize learning paths for employees to easily navigate their development in distinct career tracks, including new hires, people leaders and key job families (e.g. analysis, tech, data, product).
• Identify and adopt or develop transformative learning methods that are easily accessible, personalized, digitized and automated for the best employee learning experience, produce measurable impact and support the growth of Capital One's talent pipeline
• Partner with the enterprise to provide both strategic and operational support for the design and delivery of innovative development programs
• Evaluate, manage and deploy learning investments in third party tools and partnerships when appropriate, including budget, vendor, and partner management
• Measure impact and return on investment of Learning and Development initiatives
• Manage and motivate a team of learning professionals with a clear vision that inspires high performance
• Foster associate engagement from day one by creating the best learning and development experiences, so associates can reach their full potential, faster

Basic Qualifications:

• A bachelor's degree in business administration, psychology, human resources or a related field is required.
• Certificate in Adult Education or Organizational Development is a bonus.

• CTP/CTDP designation or equivalent is an asset.

• Subject Matter expert:

• Experienced leading a Learning function in a faced paced environment, (knowledge of technology/financial organizations preferred)

• Proven track record building a learning and development strategy, ensuring training needs of the business are evaluated and appropriate development methods are selected based on relevant best practices and external trends.

• Change agent:

• Influential partner who leads with data informed solutions to obtain buy-in from multiple stakeholders to to influence the desired culture, behaviors and skills.

• The ability to build and maintain positive relationships with stakeholders across the organization

• Strategic orientation with proven ability to set a vision, chart a path and execute with high impact

• Proven and respected team leader:

• Track record for coaching a team to high results

• Excellent communicator across multiple levels of stakeholders (team, associates, business partners, people leaders, executives)
• A strong customer orientation and expertise in building strong trusted relationships quickly across HR broadly and within the business, and the ability to influence partners and drive impact
• A bias for innovation, optimization and driving continuous improvement

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).