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Junior IT Support Analyst

3 weeks ago

Greater Toronto Area, Canada TorQuest Partners Full time

Company Description

TorQuest Partners is a leading Canadian private equity firm with over $5 billion in equity capital under management. The company is dedicated to identifying and building value in middle-market, later-stage companies across North America. TorQuest Partners focuses on driving growth through strategic leadership, calculated financial expertise, and opportune acquisitions. Their diverse portfolio reflects a commitment to long-term value creation.

Overview

We are looking for a motivated 
Junior IT Support Analyst
 to join our IT team. This role is ideal for someone early in their IT career who is eager to learn, highly service-oriented, and interested in growing their skills across end-user support, Office 365, cloud tools, and device management
. The Junior IT Support Analyst will provide technical support and troubleshooting for end-users, address IT-related issues, and ensure the smooth operation of the organization's technology infrastructure. The role also involves diagnosing hardware and software problems, assisting with system setups, and maintaining IT documentation. You will collaborate with the IT team to deliver timely and effective support to all employees.

Key Responsibilities

  • Be present and available, support your team and manager.
  • Ensure in person coverage at by being in office Bay St, TORONTO ONTARIO M5J 2S1) every day, or, coordinating with your manager to ensure someone is available including certain holidays, vacation/PTO and
  • Be available outside regular hours for emergencies or critical incidents. 24/7 coverage is not required, but occasional support may be needed for urgent partner, team requests, or system outages.
  • Remain curious, willing to learn, adapt and change – especially around the tools, technologies, systems and processes we use in house.
  • Communicate with end users as valued customers - always positive, polite, and kind. Ensure each interaction is respectful, supportive, and never makes users feel inadequate.
  • Leverage safe AI to help you find solutions to problems faster and better

End-User Support


• Provide day-to-day technical support for employees, including troubleshooting laptops, desktops, mobile devices, and peripherals.


• Support installation, configuration, and maintenance of hardware and software.


• Assist with printer setup, maintenance, and supply management.


• Help resolve issues related to Outlook, Teams, Office apps, and other productivity tools.


• Support device setup, login issues, and general system access.

Office 365 Support


• Assist with Office 365 user setup, basic administration, and licensing.


• Help with password resets, MFA issues, and identity/access support through Azure AD.


• Monitor and review spam/quarantine messages and escalate when needed.


• Support users with OneDrive, SharePoint, and Teams usage and troubleshooting.

Systems & Security


• Ensure user devices remain current with patches, updates, and security requirements.


• Assist with device compliance and configuration through Azure AD / Intune (with guidance).


• Support routine monitoring tasks and escalate unusual alerts or issues to senior IT staff.

Documentation & Training


• Assist in creating and updating user guides, knowledge-base articles, and training materials.


• Provide basic user training and best-practice guidance when needed.

Projects & Continuous Learning


• Participate in IT initiatives and small projects under the direction of senior IT team members, including assembly of office furniture, wiring or devices


• Research solutions to common issues and contribute ideas for improving IT processes.


• Stay up to date on Office 365 features, modern workplace tools, and IT support techniques.

Qualifications


• 1–2 years of experience in IT support (or relevant co-op/internship experience).


• Basic understanding of Windows OS, hardware troubleshooting, and networking fundamentals.


• Familiarity with Office 365 apps (Outlook, Teams, Excel, OneDrive, etc.).


• Understanding of common IT concepts such as Active Directory, MFA, identity management, and cloud services.


• Strong communication and customer-service skills.


• Ability to prioritize tasks and work effectively in a fast-paced environment.


• Positive attitude, willingness to learn, and a collaborative team mindset.

Nice to Have (Not Required)


• Exposure to Azure AD or Microsoft 365 Admin Center.


• Interest in scripting (PowerShell) or automation.


• Experience with endpoint management tools (Intune, etc.).


• Interest in modern cloud technologies.