Business Support Specialist

Join our talented Shared Services team at yourtown to support the outcome retention of the Inclusive Employment Australia(IEA) & Transition to Work program (TTW).

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown.

your opportunity

The Business Support Specialist is responsible for the timely processing of eligible Wage Subsidies & other government incentives, client expenditure and all revenue claims ensuring they are in line with compliance requirements. 

This role will include:

• Identifying eligible wage subsidy opportunities and create wage subsidy agreements in a timely manner. 
• Providing oversight of post placement support verification to ensure claims and appropriate wage subsidies and other government incentives are maximised. 
• IEA & TTW outcome and service fee claiming. 
• Conduct administrative activities consistent with contractual and legislative requirements and ensure accurate records are maintained & filled securely. 
• Nurture effective relationships with employers to encourage repeat business, and a high level of placement support for our employers on wage subsidies. 
• Ensure all wage subsidies and other government payment incentive commitments are processed in accordance with evidence guidelines and within the required time frames.  
• Provide guidance to employers and the team on labour market concepts, opportunities, and employer incentives 

This is a Parental Leave cover position with an end date of 04 January 2027

what we are looking for:

• You strive to do things well and take pride in your work.
• You embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the 'new'.
• You are accountable, and lead by example.
• Experience in Employment Services, training or case management is preferred.
• Demonstrated financial acumen and a high level of attention to detail.
• Well developed interpersonal skills and the ability to build rapport with a wide range of people.
• Strong time management skills, organisational skills and the ability to manage multiple tasks with competing priorities.
• Strong computer literacy, administrative skills and demonstrated attention to detail with a commitment to accuracy and quality.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Kerry Smith– Talent Acquisition Specialist  -

Applications will be reviewed as they are received so apply ASAP

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.