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Business Change Specialist

3 weeks ago

Milton, Ontario, Canada DSV Full time

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: CAN - Milton, Yukon Court 
Job Posting Title: Business Change Specialist 
Time Type: Full Time
 

SUMMARY

The Business Change Specialist supports the national rollout of Tango while continuing to provide operational support for CW1 where no-go customers remain active. The role combines operational implementation, system readiness, myDSV support, reporting, organizational change, data quality, and KPI enablement.

This position acts as a national resource with authority to drive process readiness and adoption across all Canadian Air and Sea branches. It ensures consistent use of Tango, proper use of CW1 for no-go customers, and reliable reporting across systems.

The BCS also develops and administers reports, programs, guidelines, and procedures to align DSV staff with KPI goals and provide the necessary training in the utilization of Tango, CargoWise1, and myDSV.

 

KEY DUTIES AND RESPONSIBILITIES

Change Management and National Readiness

  • Lead staff readiness for Tango across all Canadian stations.
  • Communicate system changes, updates, and requirements.
  • Align stakeholders across Branches, P&O, Finance, Product, IT, and IMO.
  • Track readiness progress and escalate risks to leadership.
  • Support delivery of national go-live and hypercare.

System Migration, TMS Bridge, and Process Standardization

  • Track TMS bridge readiness nationally; support stations with bridge-related tasks or failures.
  •  Map CW1 vs Tango gaps and support standardization of Canadian processes.
  • Educate stations on bridge-created files, mandatory fields, event behaviors, and data limitations.
  • Coordinate operational workarounds for system limitations or defects.
  • Support UAT for Canadian workflows and validate system behaviors.

Operational Deployment, SOP Alignment, and Field Support

  • Deploy Tango SOPs across Canada and ensure consistent use.
  • Provide ongoing support for CW1 workflows where no-go customers remain.
  • Troubleshoot system usage issues, event errors, document handling problems, and data inconsistencies.
  • Ensure compliance with mandatory fields, local client definitions, and KPI rules.

 myDSV Support, Reporting, and Analytics

  • Act as national point of contact for myDSV questions, enrolments, and user errors.
  • Generate reports from myDSV, CW1, and Tango for branches or leadership.
  • Develop new operational reports based on customer, KPI, or audit needs.
  • Support stations in interpreting KPI performance and data quality dashboards.
  • Coordinate with IT or Product for report logic, data corrections, or systemic issues.
  • Hold demonstrations and provide training on myDSV, eDC, CargoWise1, and Tango.
  • Sign clients up on myDSV, eDC, and related platforms as required.

Training, Refresh Training, and KPI Enablement

  • Work with global trainers for initial Tango training.
  • Deliver refresh training and onboarding training for new hires.
  • Track training completion and ensure staff meet certification requirements before go-live.
    Support management in understanding KPI rules and operational reporting.
  • Reinforce data quality expectations and compliance.
  • Support post-go-live operations as required by the customer or DSV.
  • Review existing account procedures and recommend improvements.
  • Coordinate and support operational projects assigned by the line manager.Review procedures of existing accounts to identify & recommend opportunities for business and process optimization
  • Coordinate and support operational projects as assigned by line manager

Cross Functional Coordination

  • Work with Sales and Ops to assess customer impacts and design temporary workarounds.
  • Support Finance with master data issues, billing flows, and intercompany requirements.
  • Coordinate system access (Tango, SIMS, AVD, Zscaler) with IT teams based on defined access processes.
  • Maintain strong integration with IMO and PMO for national reporting and issue escalation.

Reporting, Documentation, and Issue Management

  • Maintain operational, KPI, and readiness reports.
  • Document change impacts, workarounds, SOP updates, and process deviations.
  • Provide clear reporting to leadership on readiness progress and outstanding issues.
  • Prepare hypercare coverage and national support structure.

Quality, Health & Safety:

  • Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
  • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
  • Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

  • A minimum of three years international transportation industry
  • Education in supply chain logistics, international transportation, or a related field of study.
  • CIFFA certificate, an asset

Skills and Competencies

  • Clear communicator able to translate system and process changes for all levels of staff.
  • Analytical; able to interpret reports, identify data issues, and troubleshoot user errors.
  • Strong organisational and prioritisation skills in a national multi-branch environment.
  • High accountability and ability to deliver under tight integration timelines.
  • Comfortable working across systems: CW1, Tango, myDSV, Power BI, Excel.
  • Ability to influence without direct authority and unify multiple branches toward a common standard.

Language and Computer Skills

  • English is the principal language for this position, additional languages may be required in other locations. 
  • Ability to communicate effectively in a diverse multicultural environment.
  • Advanced knowledge of Microsoft Office suite
  • IT (Information Technology) and EDI (Electronic Data Interface) knowledge, is required
  • CargoWise1 experience, required
  • TANGO experience, required

WORKING CONDITIONS

  • National role with travel to Canadian branches.
  • Extended hours may be required approaching key migration milestones.
  • Fast paced environment with simultaneous operational and system demands.
  • Traveling will be required

Physical Demands

  • Prolonged periods sitting and standing at a desk and working on a computer
  • Occasional travel may be required
  • Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an or email address. If you question the legitimacy of any DSV job posting, please reach out to