Sales Manager

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an extraordinary and multi-talented Sales manager. The Sales Manager is responsible for driving room revenue through the proactive management and growth of group business within assigned market segments. This role actively develops and maintains relationships with group clients to maximize bookings, repeat business, and client satisfaction. Segment assignments may be adjusted in response to hotel business needs and priorities. Working closely with the Senior Sales Manager and Revenue Management team, the Sales Manager ensures effective account management, negotiates contracts, monitors group production and pace, and aligns strategies with pricing, promotions, and distribution channels. The role also ensures timely and accurate processing of client commissions, preparation of production reports, and compliance with departmental policies, brand standards, and contractual obligations, contributing directly to the success and profitability of the Sales Department.

Sales & Business Development:

• Proactively solicit group business through external sales calls, market visits, trade shows, and networking events.
• Drive room revenue growth through group rates, promotions, and repeat business.
• Identify and pursue new small-group opportunities within established and emerging leisure markets.
• Responsible for managing assigned sales segments, with the understanding that segment assignments may change in response to hotel business needs.

Group Sales & Account Management:

• Serve as the primary point of contact for assigned group accounts.
• Manage inquiries, proposals, contracts, and follow-up for groups.
• Respond to client requests in a timely and professional manner to maximize conversion.
• Resolve group-related concerns promptly to support long-term partnerships and repeat bookings.

Contracting & Revenue Management:

• Negotiate small-group contracts in alignment with hotel pricing and revenue strategies in collaboration with the Senior Sales Manager and Revenue Management.
• Ensure contracted rates, inclusions, blackout dates, and room blocks are accurately implemented.
• Monitor group production, pickup, and pace to ensure performance aligns with expectations.
• Adjust group strategies based on demand patterns and market conditions.

Reporting, Administration & Compliance:

• Prepare monthly production reports for group business.
• Ensure that all groups have complete pick up in the system.
• Ensure all eligible commissions for group bookings are accurately processed, submitted, and paid to clients on time in accordance with contractual agreements and brand standards.
• Ensure compliance with departmental policies, brand standards, and contractual obligations.
• Support departmental initiatives and special projects as assigned by the Senior Sales Manager.

Critical Skills & Qualifications:

• Minimum of three (3) years of experience as a Sales Manager, ideally in a luxury or ultra-luxury environment, including experience managing group business.
• Bachelor's degree in Hotel Management, Business, Sales, or a related field, or an equivalent combination of education and relevant work experience.
• Knowledge of the Vancouver, BC market is considered an asset.
• Ability to perform job functions with attention to detail, speed, and accuracy; effectively prioritize, organize, and follow up; think clearly, remain calm, and resolve problems using sound judgment.
• Ability to follow directions thoroughly; understand guest service needs; work cohesively with co-workers as part of a team; work with minimal supervision; and maintain confidentiality of guest information and pertinent hotel data.
• Strong verbal and written communication skills for presenting and discussing technical information, establishing rapport, influencing others, and gaining understanding; demonstrated knowledge of hospitality systems and software.
• Knowledge of hotel or resort operations management, including quality and operational standards; experience within the luxury or ultra-luxury market segment; and an understanding of hospitality industry trends, performance metrics, and terminology.
• Required to speak, read, and write English fluently.
• Maintains strict confidentiality of guest and hotel business information.

** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. **

The salary range for this position is $70,000 to $80,000. This is the pay range for this position that the Hotel reasonably expects to pay.