Senior Fraud Investigator

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of Flexiti?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Fraud Investigator. Could it be you?
The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group ("QFG"); to help Canadians become much more financially successful and secure.

The Senior Fraud Investigator will be required to assist in a variety of investigations such as internal fraud, merchant fraud, merchant employee fraud, payment fraud etc. The Senior Fraud Investigator will proactively combat fraud by applying advanced investigation techniques to enhance fraud mitigation capabilities for all products and services across the organization.

Reporting to the Supervisor and/or Fraud Manager, this role is responsible for conducting an investigative analysis on all types of fraud to identify, assess, determine and report on activity that indicates an exposure to financial crimes to mitigate financial and/or reputational risk to QFG and our customers. The Senior Fraud Investigator will also outline key fraud risks, gaps and provide recommendations, and drive program enhancements. Working closely with internal, external partners and clients when conducting investigations.

Need more details? Keep reading...
In this role, responsibilities include but are not limited to:

• Developing solutions and making recommendations based on investigations and understanding of business strategy and stakeholder needs.
• Conducting independent analysis and assessment to resolve current investigations, identify root causes, quantify risk exposure and reduce future fraud incidents.
• Supporting the merchant onboarding/review process by providing fraud based recommendations to SalesOps.
• Building effective relationships with internal / external stakeholders (e.g. law enforcement agencies and other Financial Institutions to collaborate in investigations).
• Integrating information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Analyzing and assessing incidents and cases that may be complex and require knowledge on several different product lines.
• Ability to conduct in-depth reviews and thorough link-analysis.
• Analyzing data and information to provide insights and recommendations.
• Monitoring and analyzing various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Documenting actions and information found throughout the investigation to develop and maintain account/case files.
• Developing and maintaining an understanding of the financial crime management processes, frameworks and techniques.
• Providing input and developing recommendations for process and customer service improvements.
• Preparing reports, notifications and activity / case filings to upper management or as required.
• Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Exercising judgment to identify, diagnose, and solve problems.
• Providing guidance, training and awareness to the organization (including Fraud Investigators) to ensure they adhere to best practices and industry standards.
• Other duties or accountabilities as needed.

So are YOU our next Senior Fraud Investigator? You are, if you...

• Hold a University degree in business, statistics or criminology
• Have 3-5 years of experience relating to mortgage and lending fraud
• Have in-depth knowledge of risk and technology management as applied to fraud and/or criminal risk
• Are a seasoned professional with a combination of education, experience and industry knowledge
• Have strong analytical skills relating to a wide variety of banking and investment products and services.
• Have a solid understanding of lending underwriting and other lending products
• Have strong analytical and problem solving and investigation skills
• Have excellent verbal and written communication skills
• Are self-motivated, energetic and results-oriented, committed to adding value to the organization
• Are proficient in Google Suite Products (Sheets, Docs, Slides)

Additional Kudos If You…

• Have knowledge of banking products, services, and processes
• Are a certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Additional Information…

• Operating hours are 8 am to 9 pm, Monday to Sunday
• Shifts will be scheduled 5 days per week, not exceeding 40 hours in total

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.