Senior Field Investigator

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Investigators are accountable for task investigations, evidence gathering and evaluation of assigned investigative tasks and providing quality technical resources to the Senior investigators. This includes making recommendations to the Senior investigators on the outcome of an investigative task and any further steps required. Investigators are responsible for establishing a network of contacts and developing relationships with all levels of law enforcement and other investigative agencies such as IBC etc., and participating in the investigation of organized fraud rings as required. This position requires the Investigator to be in the field a majority of the time and therefore the ability to self-manage, work independently and use strong judgement on daily prioritization is required.

Key accountabilities include:

• Travel outside an assigned region, although limited, may be necessary and required. Overnight travel, on occasion, may be required

• Conducts thorough and detailed field tasks and investigations of suspect fraud and varying degrees of complex cases with a focus loss recovery and/or prevention and while being sensitive to and protecting the culture of client services.

• Conducts in person interviews and obtains detailed in person recorded statements from all involved parties

• Conducts vehicle inspections, medical facility visits, neighborhood canvasses and on scene investigations

• Prepares comprehensive investigative reports for Claims, Business Units, and/or outside agencies and makes recommendations regarding action to be taken regarding the investigation if required

• Attends Examinations under Oath and/or sworn statements including those involving legal representation

• Provides professional testimony in criminal and civil proceedings.

• Participates in the development of departmental procedures and directives.

• Participate in team success, gathering all the necessary resources; paying attention to interdependency of common objectives and to the need of combining necessary competencies

• Maintains contact during the course of SIU investigations with investigative specialists, claims personnel, legal professionals and government/regulatory agencies as required.

• Assists, consults with, and advises Claims employees in recognizing and resisting fraudulent claims.

• Makes recommendations regarding the retention of experts, private investigators, and other expenditures.

Job Requirements

• Must be flexible with their working hours as required to connect with clients

• Expert knowledge of investigative techniques, related laws governing collection and retention of evidence, court proceedings, and financial/criminal trends.

• Expert knowledge of Insurance products, systems, policies and procedures and Insurance Act and legislations.

• Strong critical and analytical thinker with the ability to conduct complex field investigations

• The candidate must possess superior knowledge of the principles of casualty, residential and automobile insurance and the claims adjustment processes associated with each.

• Strong interviewing and communication skills – both verbal and written

• Robust organizational and reporting skills and effective time management

• Ability to work independently and as part of a team as well as with key stakeholders

• Must have a proven track record of high level performance. Investigators must have a clear understanding of SIU and claim processes, practices, and perform investigative activities in line with all applicable laws and regulations.

• Must possess and exercise strong leadership skills

• Ability to build strong relationships across all levels of our organization and amongst external sources such as vendors, law enforcement, and industry groups

• Strong customer focus

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):