Inside Sales Rep

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeMAIN PURPOSE OF JOB

•Remotely sell Medtronic's products within assigned geography and /or specific customer accounts for pre-defined territory locations. This role supports Western Canada's Surgical Innovations business and ideally will be based in Western Canada. Working hours will align to Western Canada time zone(s)

•Close sales and achieve quarterly sales quotas.

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

•Understand customer needs (manage and respond to customer concerns and problems)

MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):

•Remotely sells Medtronic's products and retains end-user patients within an assigned geographic area and /or specific customer accounts for pre-defined territory locations to achieve or exceed assigned sales goals.

•Identify, develop and close leads for the business and refer on internal leads when appropriate.

•Provides input on new markets, new product introductions, and existing products or supplies.

•Promotes and establishes education of the company's products and/or services.

•Manages and responds to customer concerns and problems.

•Arranges demonstration of products by field sales representatives.

•Assists the field sales representatives in the planning and execution of sales activities as well as providing on-going sales support including sales calls, data analysis, customer opportunities, and sales rep follow-up.

•Responsible for reporting complaints and Adverse Drug Reactions (ADR)

•Develop and implement sales strategies to achieve and exceed sales targets within the assigned territory.

•Identify new business opportunities and establish relationships with key decision-makers, including physicians, administrators, and procurement departments.

•Conduct product presentations, demonstrations, and training to healthcare providers to ensure they understand product features and benefits.

•Provide exceptional customer service and support, addressing client concerns and ensuring a high level of satisfaction.

•Collaborate with the marketing team to execute promotional activities and product launches.

•Submit accurate and timely sales reports, forecasts, and other administrative tasks.

•Attend virtual meetings, training, and conferences as required.

•Identify, develop and close leads for the business and refer on internal leads when appropriate.

CAREER STREAM:
Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

DIFFERENTIATING FACTORS:
Autonomy: Established and productive sales professional managing multiple small to mid-size accounts. Sells products and/or services to a group of clients and identifies new and potential customers. Works independently with general supervision. Builds relationships.
Organizational Impact: Works to achieve individual sales targets within product area and/or account by selling products/ services, developing new accounts and/or expanding existing accounts. Has a direct impact on achieving department's sales results. May help to set objectives or goals for individual or team accounts. Works on larger, moderately complex accounts or have a small or medium-sized quota/territory. Understands market landscape, marketing and pricing structure, more influence on pricing structures. Works with sales, marketing and finance to structure complex contracts.

Innovation and Complexity: Makes adjustments or recommends enhancements in sales processes to solve problems or improve effectiveness of job area. Recommends changes in account tactics to achieve sales goals. Exercises judgment within defined procedures and practices to determine appropriate action.
Communication and Influence: May influence parties within own job function at an operational level. Obtains or provides information requiring some explanation or interpretation. Communicates with external customers and / or vendors, involving negotiation and / or presentations in order to manage relationships and close sales.
Leadership and Talent Management: Normally receives general instructions on routine work, detailed instructions on new projects or assignments. May provide guidance and assistance to entry level sales professionals and / or support employees.
Required Knowledge and Experience: Requires practical knowledge gained through experience of sales techniques and job area typically obtained through education combined with sales experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Requires High School Diploma AND a minimum of 7 years of relevant experience, or an Associate's degree AND a minimum of 5 years of relevant experience, or a Baccalaureate degree and minimum of 3 years of relevant experience and working knowledge of company products and services.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION

• High School Diploma, or;

• Associate's degree, or;

• Bachelor's degree.
JOB EXPERIENCE

•Minimum of 7 years of relevant experience, with a High School Diploma, or;

•Minimum of 5 years of relevant experience, with an associate's degree, or;

•Minimum of 3 years of relevant experience, with a bachelor's degree.
SKILLS/COMPETENCIES

• Excellent verbal and written communication skills.

• Strong negotiation and closing skills.

• Ability to work independently, manage time effectively, and prioritize tasks.

• Proficiency in using CRM software and other sales tools.

• Willingness to travel within the assigned territory when needed.

DESIRED/PREFERRED QUALIFICATIONS
KNOWLEDGE/EDUCATION

• Bachelor's degree in Business, Life Sciences, or a related field preferred.
JOB EXPERIENCE

•3+ years of experience in health care sales, sales in medical devices, capital equipment sales, surgical sales,in-hospital pharmaceuticals, sales, contracts, training, clinical, marketing, customer/tech services, customer education or other customer facing role/experience.
SKILLS/COMPETENCIES

•Practical knowledge of sales techniques, strategies & relationship building

•Demonstrated ability to work independently & drive results

•Documented sales success, preferably in B2B sales or health care

•Degree in biological science or business preferred

•Business planning skills

•Strong communication and presentation skills

•Ability to teach & educate medical personnel, peers & technical support personnel

•Demonstrated ability to grasp use of technology & applications (ie., iPad, , SAP); PC literate

•Knowledge &/or experience with hospital, cath lab, physician settings

•Experience selling complex products over the phone

PHYSICAL JOB REQUIREMENTS

•Able to lift 10 pounds

•Extended periods of time doing computer-based work

•Hearing, sight and speaking ability

•The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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