Customer Experience

7 days ago

Hamilton, Ontario, Canada Giampaolo Group Inc. Full time

With one truck, a strong work ethic and an ardent sense of team spirit, Mike and Antonio Giampaolo established
Triple M Metal
in 1975. Now, more than 50 years later, we have grown from modest beginnings to become one of North America's largest, privately held, fully integrated recyclers of ferrous and non-ferrous scrap metals. Our growing enterprise operates 45 facilities across North America, including Canada, the United States and Mexico, with additional interests in Europe. Our established and far-reaching geographic network means we are optimally positioned to maintain and service our current customer base while making strides in new and emerging markets. We strive to build confidence and value from local or community-based peddlers to the most prominent international companies by providing customized solutions that deliver on all metal recycling and process needs.

The
Customer Experience and Trader Support Administrator
is responsible for managing and coordinating day-to-day departmental functions, supporting sales staff and ensuring customer satisfaction. This role provides support to Trading, Logistics, Order Processing, Operations and Accounting departments.

We are transforming the way we work and want you to be a part of it

What Do We Offer

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Responsibilities

  • Accounts Receivable duties as required.
  • Sorting/organizing paperwork daily.
  • Checking, pulling and matching sales and purchasing tickets.
  • Generate sales and purchase settlement reports.
  • Analyze discrepancies and unbilled/unpaid tickets.
  • Process sales and purchase invoice adjustments/reversals as required.
  • Assists department members as required.
  • Perform filing and general administrative tasks as required.
  • Liaise with other department/customers/vendors.
  • Produce various customer/vendor reports in excel.
  • Other duties as assigned by department supervisor.

Qualifications

  • Previous experience performing accounts receivable functions yrs.).
  • Proven ability to organize, prioritize, problem-solve and ensure accuracy (attention to detail).
  • Proven ability to demonstrate good communication skills with a positive attitude.
  • Proficient computer skills, Great Plains, MS Office suite of products.
  • Knowledge of accepted accounting and bookkeeping principles and procedures.
  • OSSD or equivalent is required.

Disclosures

  • Compensation: The salary range for this position is $47,500 – $50,000 per year.
  • Vacancy Status: This posting is for an existing vacancy
  • Use of Artificial Intelligence: Please note that artificial intelligence (AI) is not used in the screening, assessment, and/or selection of applicants as part of our recruitment process.
  • Canadian Experience: In accordance with Ontario legislation, this position does not require Canadian experience. Candidates are encouraged to apply regardless of where they gained their professional experience.

Triple M Metal LP is an Equal Opportunity Employer, and we welcome diversity in the workplace. We encourage applications from all qualified individuals, including visible minorities, Aboriginal People, and people with disabilities. To request any accommodation, you may require participating in the recruitment process (including alternate formats of materials or accessible meeting rooms) to contact US AT

to discuss your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

TMM

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