Customer Experience Manager

1 week ago

Hamilton, Ontario, Canada Americanome Life Full time $60,000 - $120,000 per year


We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity.

We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement.

As our Customer Experience Manager, you will be the driving force behind our efforts to create, enhance, and maintain world-class customer experiences. You will work closely with cross-functional teams to ensure our customers' needs are met and exceeded at every touchpoint..

What you will get:

  • Competitive reward and benefits package such as Health insurance, retirement plans, and other benefits
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Remote work environment.
  • The chance to make a meaningful impact on our customers and our business.

As our customer experience manager, you are required to:

  • Develop and implement customer experience strategies that align with the company's goals and vision.
  • Analyze customer feedback and data to identify areas for improvement and drive initiatives to enhance customer satisfaction.
  • Collaborate with marketing, sales, and product teams to ensure a cohesive customer journey.
  • Train and mentor customer-facing staff to deliver exceptional service and support.
  • Monitor and report on key performance metrics related to customer experience.
  • Address and resolve escalated customer issues with empathy and efficiency.
  • Stay up-to-date with industry trends and best practices to continuously improve our customer experience.

Qualifications & Requirements:

  • Proven experience in a customer experience or customer service leadership role.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Proficiency in CRM software and customer service tools.
  • A customer-centric mindset with a passion for delivering exceptional service.

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