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Roll-off Support Dispatcher

3 weeks ago

Waterford, Canada Norfolk Disposal Full time

_**THE COMPANY**_

Norfolk Disposal Services Limited is a family owned and operated business providing exceptional waste management services to Norfolk and the surrounding community for more than 60 years.

We are seeking an experienced individual to compliment and support our Roll-off Dispatch Team in the co-ordination and management of our Drivers who deliver residential, industrial and commercial bins to our clients.
- **THE POSITION**_
- **ROLES & RESPONSIBILITIES**_

As Support to the Roll-off Dispatch Team, you play a crucial role in assisting with the following, that includes, but is not limited to:

- Coordinate and distribute daily bin delivery/route assignments to Drivers according to planned schedules.
- Utilize transportation management systems to track and monitor driver and route assignments.
- Communicate instructions and updates to the Drivers for efficient delivery to customers.
- Manage and resolve any delivery conflicts or issues as they arise.
- Using scheduling and transportation software, enter data accurately in system for planning, record keeping and reporting purposes.
- Respond to customer service requests in an effective, professional and timely manner.
- Manage time-sensitive tasks to ensure efficiency of daily schedule.
- Monitory delivery progress and address any delays or disruptions proactively.
- Assist with daily bin delivery/route assignment planning.
- Perform other as required tasks.
- **REQUIRED QUALIFICATIONS**_
- A minimum of 3 years current and demonstrated dispatching experience
- Excellent verbal and written communication skills
- Knowledge of Geotab and/or TRUX software considered an asset
- Strong analytical skills/attention to detail to assess transportation needs and make informed decisions
- Proficient in data entry with high accuracy
- Must be reliable with daily attendance, punctuality and alternating Saturdays
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Willingness to take on other duties as required
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Norfolk Disposal Services Limited will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Type**: Fixed term contract
Contract length: 6 months

Pay: $60,000.00-$70,000.00 per year

Application question(s):

- What are your salary expectations?
- Do you have Roll-off Dispatching or Driving Experience?

**Experience**:

- dispatching: 3 years (preferred)

Work Location: In person