Automotive Service Greeter

Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 20 locations, our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

We are seeking individuals interested in the role of Service Greeter at Eastway Toyota. The Service Greeter, under the direction of the Service Manager, is responsible for providing an exceptional first impression to all customers entering the service drive. This role is a key liaison, ensuring a smooth, efficient, and friendly transition from the customer's arrival to their interaction with a Service Advisor. Experience is not necessary. Training would be provided as we would love to invest in the right candidate.

Job Requirements:

Customer Welcome & Intake:

• Greet all customers entering the service drive area with a friendly and enthusiastic attitude.
• Confirm the customer's appointment status and reason for the visit.
• Record essential vehicle information, including mileage, VIN, tag number, and any existing vehicle damage.
• Place protective coverings (seat, steering wheel, and floor mats) inside the vehicle.

Customer Flow & Direction:

• Control and direct service drive traffic flow to ensure safety and efficiency.
• Direct customers to the appropriate Service Advisor or waiting area.
• Answer basic customer questions and inquiries or direct them to the appropriate person/department (e.g., Sales, Parts).

Clerical & Administrative Support:

• Assist with preparing work orders or customer files for the next day.
• Answer and return phone calls as necessary, routing them to the correct department.
• Assist with customer checkout, including processing cash, debit, or credit transactions.
• Perform light administrative duties such as filing, scanning, or data entry (e.g., into the CRM system).

Service Drive Maintenance:

• Maintain a clean, organized, and safe service drive and customer waiting area.
• Offer customers refreshments and ensure a comfortable environment.

Vehicle Movement (Often Combined with a "Valet" or "Porter" Role):

• Drive vehicles from the service lane to the designated parking areas.
• Retrieve customer vehicles from the lot once service is complete and directed by an Advisor.

Qualifications and Skills

• Customer Service Excellence: Exceptional interpersonal skills and a genuine commitment to providing outstanding customer satisfaction.
• Communication: Strong verbal communication skills with a clear, professional speaking voice.
• Organizational Skills: Attention to detail, ability to multi-task, and proficient organizational skills to manage customer flow and paperwork.
• Professionalism: Professional appearance and work ethic.
• Experience: Prior experience in a customer service, hospitality, or automotive environment is highly beneficial.
• Licensing & Background:
• Possess a valid Driver's License with a clean driving record, verifiable upon request.
• Ability to pass a pre-employment background check and drug screen (where applicable).
• Physical Demands:
• Ability to stand and walk for extended periods, as this is a fast-paced, high-activity role.
• Ability to work outdoors in various weather conditions (e.g., heat, cold, rain).

Key Competencies and Characteristics

• Customer Engagement: A naturally engaging, courteous, and highly positive attitude with the ability to build rapport quickly with all customers.
• Communication: Exceptional verbal communication skills; ability to speak clearly, listen actively, and convey information accurately to both customers and team members.
• Conflict Resolution: Ability to remain calm, professional, and composed when dealing with customer concerns or high-pressure situations.
• Organization & Detail: Strong organizational skills and attention to detail necessary for accurately logging vehicle information (mileage, VIN) and managing paperwork.
• Teamwork: A proactive team player who supports Service Advisors, Technicians, and other dealership staff to ensure seamless operations.
• Proactivity: Self-motivated and possess a "can-do" attitude, always looking for ways to assist customers or improve the service lane's efficiency.

Additional Responsibilities:

• Maintain a safe work environment.
• Maintains a professional appearance.
• Adhere to all company polices and procedures.
• Additional duties as assigned by management.

Why choose Rafih?

• Competitive compensation and bonus plans.
• Competitive Employee Benefits program.
• Comprehensive training to set you up for success in your role.
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support.
• Advancement opportunities.
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement.
• Employee engagement and recognition events.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants will be contacted for an interview will be considered at this time.

Job Type: Full-time

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount

Ability to commute/relocate:

• Windsor, ON N8R 1A1: reliably commute or plan to relocate before starting work (required)

Experience:

• Driving: 1 year (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person