RQ10340 - Specialized IT Consultant

2 days ago

Toronto, Ontario, Canada emergiTEL Full time
Job Title: Specialized IT Consultant
Work Arrangement

Onsite (5 days per week)

Role Summary

The Specialized IT Consultant will support and coordinate IT service delivery, governance, and stakeholder communications for healthcare-related systems. The role combines service desk coordination, business analysis, governance support, and executive-level communication, with a strong focus on privacy, security, and public-sector healthcare compliance.

Key Responsibilities

  • Lead, coordinate, and monitor ticket support activities for healthcare service providers using hosted MIS and HRIS platforms

  • Track and manage ongoing service requests such as onboarding and organizational changes, coordinating resources and setting expectations with clients

  • Escalate incidents and service issues as required to ensure timely resolution

  • Manage governance secretariat activities, including:

    • Meeting preparation

    • Action item tracking

    • Circulating detailed meeting minutes

  • Facilitate internal and external working group sessions

  • Draft, manage, and publish stakeholder communications through required approval processes

  • Support senior leadership with executive briefings, reports, presentations, and responses to information requests

  • Conduct business needs analysis and produce:

    • Business and system requirements

    • Functional and non-functional requirements

    • Use cases, data flows, and process diagrams

  • Ensure adherence to privacy, security, and healthcare regulatory requirements

  • Follow industry best practices for IT service management and governance

Required Skills & Experience
Public Sector & Healthcare Experience

  • Minimum 2+ years of experience in the public sector within healthcare

  • Strong understanding of personal health information protection legislation and its application in healthcare systems handling PHI

Management & Communication Skills

  • Proven ability to build and maintain strong stakeholder relationships

  • Excellent verbal and written communication skills

  • Strong customer service mindset with tact and diplomacy

  • Strong analytical, problem-solving, and decision-making skills

  • Ability to manage multiple priorities and meet strict deadlines

  • Effective listener with a collaborative, team-oriented approach

Technical Skills

  • Hands-on experience with:

    • Microsoft Dynamics GP

    • BSSI HFM

    • Logibec Quadrant Workforce Solutions

  • Experience using Microsoft tools:

    • MS Project

    • MS Teams

    • MS PowerPoint

    • MS Excel

    • MS Visio

  • Knowledge of AODA compliance

  • Familiarity with OTR

  • Working knowledge of ITIL and IT service management practices, including:

    • Incident management

    • Change management

  • Experience coordinating Service Desk operations involving systems governed by PIPEDA

General IT & Project Management Experience

  • Knowledge of IT project management standards and methodologies (PMI / PMBOK)

  • Experience managing IT change activities, including:

    • Change requests

    • Implementation and back-out plans

    • Resource scheduling

    • SDLC documentation

  • Experience tracking and reporting project and service status to multiple stakeholder groups

Must Have

  • Experience with Microsoft Dynamics GP, BSSI HFM, and Logibec Quadrant Workforce Solutions

  • Experience coordinating Service Desk operations and technical projects involving PIPEDA-regulated data

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