RQ10340 - Specialized IT Consultant - Junior

2 days ago

Toronto, Ontario, Canada Maarut Inc Full time

Deliverables:

Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.  
Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.  
Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required. 
Create, manage, and publish communications through the approval process 
Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials. 
Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams  
Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.

Requirements

Experience and Skill Set Requirements:

Must Haves:

Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions
Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)

Skill Set Requirements:

Public Sector Experience:

2+ years working in Public Sector in Health Care
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI)

 

Management and Communication Skills:

Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Technical Skills:

Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions
Experience with the following technologies:
MS Projects
MS Teams
MS Power Point
MS Excel
MS Visio
AODA compliance
OTR
Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)

General Skills and Experience:

Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies, including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK)
Experience managing change, including documenting change requests, change implementation plans, SDLC, resource schedules and back-out plans for IT infrastructure projects
Experience tracking and reporting on status for multiple stakeholder groups including clients

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