Facilities Management Specialist

Job Title:
Workplace Specialist - Experience (Vancouver)

Location:
840 Cambie St., Vancouver, BC V6B 0B4

Compensation:
CAD $50.00-$64.00/hr

Details:
9 month contract with high likelihood of conversion to permanent

Description:

This role sits with the world's leading streaming entertainment service with more than 200 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments. Visit our culture memo and long-term view to learn more about the unique culture and the opportunity to be part of our team.

We are seeking a Workplace Experience Specialist to support our Vancouver, Canada offices. This individual will have strong communications and a program management background focusing on continuous improvement and innovation. We are searching for a thought leader on scaling culture in a rapidly growing market that focuses on fostering a sense of belonging for all. This person must develop and maintain strong relationships with office leadership and be a true team player.

Job Responsibilities Include (not limited to):

• Provide the best customer service to all employees, vendors, and guests by taking care of the onsite experience, and ensuring all our workplace services meet expectations
• Partner with the Operations Specialist on local strategy and execution of Workplace initiatives, including data integrity, programs improvement, and generate various reports
• Lead communications strategy and execution for a growing site, including general announcements, group moderation, and internal documentation such as memos and playbooks
• Strategically lead, build and oversee the internal events and various events for the Vancouver Workplace locations
• Collaborate with cross-functional teams to integrate their activities/initiatives and programs across the office
• Strategically lead and oversee visitor, candidate, and employee experience and execution ○ Oversee and Coach receptionist(s)
• Strategically lead and oversee the Food and Beverage program for Vancouver ○ Manage vendor relationship and day to day operations
• Collaborate with internal partners on office events, including Townhalls, screenings, and panels (Q&A's with Execs)
• Coordinate Stakeholders with cross-functional partners, including but not limited to: Tech, AV, Events, Security, Safety, Employee Services, Talent Acquisition, and Branding
• Acts as an escalation path for office-related issues, concerns, feedback, suggestions and strategies accordingly
• Assist the Workplace Manager with staff engagement and Workplace communications, including but not limited to management of Workplace ELP content
• Lead on seasonal decor and activations e.g. Earth Month, Cultural Holidays, Etc
• Work collaboratively with Workplace Operations on office aesthetics
• Work closely with Workplace Experience Coordinators to delegate various responsibilities
• Support Workplace Management and Operations teams on an ad-hoc basis as well as other UCAN Workplace teams
• Day-to-day supervision and relationship with logistics vendors, including onboarding new vendors for processing payments. Support any logistics process for shipping
• Development of playbooks to support the workplace experience in collaboration with the Workplace Manager
• Collaborate with the Global Environmental Health, Safety (EHS) and Security teams to ensure compliance with health and safety standards and industry codes. Supporting and partnering with EHS and Security to implement site-specific programs, procedures, and systems to ensure regulatory compliance
• Coordinate ERT (Emergency Response Team) for the assigned office, including coordinating with the building administration all ERT training and evacuation drills
• Support financial tracking for experience related spending quarterly

Qualifications:

• 3-5 years of experience in a supervisory role supporting workplace services or in the hospitality field
• Bachelor's Degree preferred
• Experience supervising front-of-house services, primarily in the areas of visitor and receptionist services
• Experience supervising F&B-related services and event planning
• Ability to work cross-functionally across the company in a highly collaborative environment
• Strong communication skills, both written and verbal
• Strong interpersonal skills
• Open to feedback and continuous improvement
• Some level of availability to work on alternative hours to oversee and support events in office events