Manager, Supply Chain

Find Your Limitless with Reliance

By joining Reliance as a Manager, Supply Chain, you'll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless – join us

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Lead the Inventory Control & Warranty Management teams.
• Oversee daily activities to ensure short and long-term department objectives are met.
• Provide guidance and support the on-going development of team members.
• Manage and oversee the execution on inventory counts across all sites.
• Ensure inventory accuracy & write-off targets are met.
• Develop and refine SOPs and provide training to Branches, Contractors and Warehouses.
• Creation of the inventory count schedule.
• Engage Operations teams to understand inventory management gaps and implement sustainable corrective actions.
• Develop reporting and audit mechanisms to monitor Operations adherence to inventory management practices.
• Manage and oversee the warranty registration and claims process.
• Develop and refine SOPs and provide training to Branches.
• Prepare and distribute weekly and monthly reporting on key metrics.
• Manage relationships with key vendors with respect to warranty.
• Be an ambassador for continuous improvement both internally and with Operations teams.
• Build and maintain strong relationships with Branches by maintaining a regular on-site presence.

What do you bring?

• 3-5 years Supply Chain experience & people management experience.
• University Degree or College Diploma.
• Leadership ability particularly in the areas of achieving outcomes through others, developing and maintaining positive working relationships, clarifying expectations and seeking understanding, and taking ownership and accountability for own and teams' performance.
• Ability to work within a team environment (as part of a team) and lead a team as demonstrated through previous work experience.
• Ability to manage multiple priorities/projects simultaneously, ability to be dynamic.
• Proven customer service skills.
• Active in presenting recommendations in a persuasive, professional and impactful way.
• Proven strong organizational, time management, and project management skills.
• Computer proficiency in related system applications (MS Excel, PowerPoint and PowerBI).

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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