Broker System Specialist

Who we are

Halwell Dumfries Mutual is a policyholder owned, financially secure, community-based Property & Casualty insurer; one of a group of Mutual companies forming a strong partnership across the province. We have been insuring the assets of rural and urban policyholders in Guelph and the Tri-Cities through a dedicated network of independent brokers and exclusive agents for more than 160 years, with a Gross Written Premium base of over $70 million.

What we offer

• Freedom and autonomy to work on new and interesting things
• The opportunity to make an impact on a well-established and growing organization
• A flexible, fun and supportive culture that's a certified Great Place to Work 4-years running and was named a Best Workplace for Financial Services & Insurance in 2024
• Meaningful work in an organization that maintains a strong link to community and strives to "make it better"
• Competitive compensation package for all permanent staff, including salary, benefits & pension, Annual Incentive Plan, learning & development opportunities, and generous paid time off

The position LEVEL

Job Summary

As a Broker System Specialist, you will collaborate across multiple business functions to develop and maintain solutions that advance our Broker and Agent strategy. You'll be responsible for planning, analyzing, and defining application requirements, supporting system testing, and evaluating current processes to identify system and business impacts. Acting as a key liaison between business teams and Broker System Vendor resources (internal and external), you'll ensure seamless communication and support for users of our core systems, including Applied Rating Services, Applied Epic, and eDocs download support.

What you will do

• Work with business partners to create and maintain solutions supporting broker and agent operations.
• Analyze and document business and functional requirements, and contribute to system design.
• Support system testing and evaluate process impacts.
• Serve as a bridge between business teams and vendor resources, ensuring effective communication and issue resolution.
• Provide ongoing support to users of broker systems, including troubleshooting and training.

What you have

• A deep understanding of the insurance industry, especially broker and agent business systems.
• Proven ability to collaborate effectively within cross-functional teams.
• Strong self-motivation and accountability for deliverables.
• Excellent communication and interpersonal skills, including conflict management and negotiation.
• Post-secondary education or progress toward a relevant professional designation (or equivalent experience).
• 2-5 years' prior related experience in the P&C insurance industry.
• Preference will be given to candidates with direct experience with broker system or technology projects.
• Must be available to work both core- and non-standard hours (evenings and weekends) on occasion

What we are looking for

We are looking for an experienced individual that is driven and autonomous to join our team on a full-time, permanent basis. Equally at ease working independently and collaborating cross-functionally, you are quick to pick up new ideas and add value through your solid understanding of insurance business systems. As a flexible hybrid workplace, you will be eligible to work primarily remotely but must be able to meet our minimum in-office requirements for primary remote workers._ If you thrive in a supportive hybrid team environment and are seeking meaningful employment with an innovative organization that truly values its staff apply today_

How to apply

Apply online at The successful applicant will be subject to applicable background screening, including professional references and a criminal background check. Applicants are screened by our human hiring team, without the use of Artificial Intelligence. We thank all applicants for their interest, however; only those selected for screening will be contacted.

Our Values

Put People First.

Every interaction counts as we keep care at the center of what we do.

Make it Better.

Embracing change, we seek out new ways to evolve, adapt, and iterate – striving for simplicity.

Grow by Leading the Way.

We are curious, bringing a fresh mindset to new possibilities.

Community at our Core.

We make a lasting impact where we live and work so our members know we're there.

Always Connected.

We are inspired to come together, celebrate our success, and enjoy every moment.

Accessibility Statement

Halwell Dumfries Mutual is an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.

Job Type: Full-time

Application question(s):

• Are you able to come into our offices in Guelph and Sheffield when needed?
• Do you have the ability to work remotely (ergonomic set-up, private, good wifi)?
• What is your expected base salary (range or estimate)?
• If selected, when would you be available to start?
• Were you referred by a current HD Mutual employee? If yes, who?

Work Location: Hybrid remote in Guelph, ON