Sr Operations Analyst – Cheque Clearing

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description

This job is responsible for anaylyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Responsible for handling of USD and CAD cheques. This role will manage the cheques Clearing, return and deposits process and handle complex client inquiries. The candidate must demonstrate a strong client focus to collaborate across multiple teams to handle cheque Clearing, return and deposits process and resolve client inquiries accurately and timely. Key responsibilites included building/updating procedures, completing complex non-routine analytics report, record management, Back up to manager and supporting audit requests.

Responsibilities

• Pull reports/cheque image copies from various system Review and balance reports
• Investigate discrepancies
• Process accounting entries
• Process in-clearing and returned cheques from Canadian clearing system
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Managing procedures and jobs aids
• Completing reports and provide analysis (ex. capacity report)
• Back up to manager
• Data Entry
• Filing
• Upload files for proprietary system
• Supporting audit such as performing process walkthroughs and pulling sample evidences

Qualifications

• Ability to handle large volume of work under stringent deadlines while maintaining a high degree of accuracy
• Proficiency with Microsoft Office applications and keyboarding skills
• Excellent communication, organizational and problem solving skills
• Ability to work independently with minimal supervision; team player
• Ability to meet established deadlines in a fast paced environment
• Familiar with local Payments Canada rules and regulations for cheque processing (ACSS/AUSS) would be an asset
• Post-secondary education preferred but not required
• Experience in financial services preferred but not required
• Ability to adapt quickly with the willingness to learn; will be required to cover off different responsibilities within the unit as necessary

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.