Advisor, Abilities

Highlights of the job

Are you passionate about supporting employee well-being and making a meaningful impact in the workplace?

EPCOR's Benefits, Abilities & Wellness team is

hiring

one

(1)

Advisor, Abilities & Wellness

[Full Time, Permanent]

position working out of Edmonton, AB.

This is a specialized role ideal for professionals with direct

and demonstrable

experience in disability case

management,

leave administration,

and

wellness program delivery

coupled with

an understanding of

disability

management frameworks

within regulated or complex environments.

As an

Abilities & Wellness

Advisor,

y

ou

are

primarily responsible for

a

dministering employee leaves of

absence

(maternity/parental/compassionate) and

administering

l

ow

-complexity

personal illness or injury

cases

.

You'll provide thoughtful advice, support, and solutions to employees and leaders, ensuring a smooth and supportive experience during times of leave or transition.

Additionally,

you'll support the Abilities Management and Benefits teams by delivering a wide range of administrative and advisory services related to employee leaves,

benefits, savings plans

, and wellness programs across EPCOR Canada.

This opportunity is

open to internal

and external

candidates

. Current EPCOR employees, please apply using your "

" email address.

This position is eligible for EPCOR's

Where We Work

hybrid program, based on business needs and eligibility.

What you'd be responsible for

Reporting to the

Senior Manager, Benefits, Abilities & Wellness

, you will

have the following key accountabilities

(but are not limited to these):

Leave

Administration:

• Administering and coordinating employee leaves of absence in alignment with eligibility criteria and contractual terms.
• Reviewing, analyzing, and investigating claims from various sources to determine adjudication and intervention actions.
• Determining adjudication, assessment and intervention actions affecting leaves claims management & top-up payments.
• Interpret

ing

and apply

ing

contract wording, medical documentation, policies, procedures, and statutory requirements.
- Coordinat

ing

time coding and leave implications with Payroll, Benefits, Pension, and Abilities Management.

Disability

Case

Management

&

Accommodations

:

• Managing

and overseeing

low-complexity

personal illness / injury

cases and subrogation files.
- Educating and advising managers and employees on disability-related processes and expectations, while delivering timely, service-oriented communication and developing supporting materials to reflect evolving practices.

• Maintaining

employee

case files,

filing medical reports,

ensuring accurate documentation

and secure storage

to support the Abilities Management team

.
- Advising on and coordinating return-to-work, stay-at-work, and accommodation programs

including those related to long-term disability and drug & alcohol cases

while ensuring

process

clarity, compliance and

accurate documentation.
- Uploading and managing invoices

.

Wellness Program

& Advisory Services

:

• Participating in projects and initiatives, including scheduling training

and

seminars for

mental health and wellness initiatives

.

• F

acilitating debrief conversations with various work groups

following wellness-related events or interventions.

• Respond

ing

to inquiries from managers and employees via shared inboxes.
- Administer

ing

and educat

ing employees

on

Employee & Family Assistance Program (

EFAP

)

,

W

ellness, and

H

ealth prevention programs.
- Applying

subject matter expert

ise

for EPCOR's attendance management system (

Absence Connect

),

while

collaborating with

information Technology (

IT

)

and Payroll to troubleshoot and

update as needed.
- Addressing inquiries and providing research-based recommendations to enhance administrative practices.
- Collaborat

ing

on process improvements and ensure compliance with policies and regulations

that affect

Abilit

ies

Management and Wellness.

Administrative

&

Proces

s Support

:

• Coordinating logistics and internal workflows related to in-house STD case management

such as

processing medical bills

and compiling invoices for the Accounts Payable team

.
- Reconciling time cards and benefits-related payments to ensure payroll and timekeeping accuracy, while auditing absence data to support metrics, benchmarking, and budget planning
- Receiv

ing, compiling

and complet

ing

legal/file requests within required timelines.
- Coordinating team meetings

and

logistics a

s well as

capturing

meeting discussions,

key decisions and action items

.
- Maintain

ing

p

rocess maps and documentation standards

for Abilities and Wellness.
- Run

ning reconciliation

reports and maintain

ing

evaluation processes using

d

isability

m

anagement tools

to create claims, identify timecard discrepancies, upload documents with appropriate naming convention

.
- Managing transactional requirements such as buy-back options and applying strong administrative and interpersonal skills to support these processes.
- Crosstrain

with the benefits team to learn and back-up the savings plan and

annual re-enrollment processes.

What's required to be successful

The successful candidate

will possess

the following

q

ualifications, experience and behaviours:

Qualifications & Experience:

• P

ost-secondary degree

in Human Resources, Human or Health Services (or related discipline) is required

.
- 2+ years of experience

in Disability Management, Health Services, or Human Resources is required, with demonstrated exposure to leave administration, disability case management, and wellness program support.
- Solid understanding of

disability management frameworks, HR programs, and employee wellness initiatives

is required.
- Familiarity with

psychologically safe workplace standards

and recent occupational health changes.
- Proficiency with

HR systems and tools

(e.g., AbsenceConnect, timecard systems)

, Microsoft Office Suite and SharePoint

Behaviours

:

• T

rusted

A

dvisor

mindset

with a proactive approach to supporting leaders and employees

.
- Well-developed

consultation, coaching and education delivery

skills.
- Ability to

manage multiple and competing priorities

with a

high degree of discretion or confidentiality.
- Strong

communication (verbal and written), organization, time management and problem-solving

skills
- Agile learner

with a commitment to continuous development.

Other important facts about this job

Jurisdiction

: PROF

Hours of work

: 80 hours biweekly

Learn more about

Working at EPCOR

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

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