Junior Service Advisor

Join the ride
Position
: Junior Service Advisor

Dealership
: Mercedes-Benz Heritage Valley

Location
: Edmonton, AB

Classification
: Full-Time, Immediate Hire

Mercedes-Benz Heritage Valley
is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that's right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

What drives your day-to-day?

• Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
• Answering incoming phone calls and inquires related to vehicle servicing.
• Meet and greet customers arriving for service appointments.
• Create quotes and work orders for vehicle repairs.
• Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
• Provide the clients with regular information and updates regarding the status of vehicle repairs.
• Work with the parts department to determine parts availability and scheduling of future service appointments.
• Complete and close repair orders.
• Advise clients about warranty protections and potential cost savings.
• Review the repair order and service performed with the client after the service has been completed.

What Are The Must-haves…

• 1 year + experience in a customer service or sales capacity, preferably related to the automotive industry.
• Ability to be professional and deliver exceptional service to clients.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
• Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
• Detail oriented, self-motivated and resourceful.
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
• Knowledge of CDK computer operating system or similar systems would be considered an asset.
• Must possess a valid driver's license and a safe driving history.
• Ability to work some Saturdays once trained.

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?
We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you're a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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