Mining Product Support Representative

1 week ago

Fort McKay Alberta, Canada Finning Full time $80,000 - $120,000 per year

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Join Finning and help maximize customer fleet productivity while driving product support growth. This position offers:

  • Opportunities to build long-term strategic relationships with major mining customers.
  • A collaborative environment focused on operational excellence and customer success.
  • Career progression and professional development opportunities.
  • A competitive wage and comprehensive benefits package.

As a Mining Product Support Representative, you'll increase Finning's parts and service market share by developing profitable product support solutions. You'll monitor trends, resolve equipment issues, and provide accurate forecasts to ensure customer satisfaction and operational efficiency.

Job Description:

  • Conduct undercarriage measurements and manage CSA agreements.
  • Monitor trends, analyze data, and provide quality reporting to resolve equipment and product issues.
  • Implement Product Improvement Programs (PIP) and coordinate warranty or policy claims.
  • Prepare accurate equipment and service forecasts, including component forecasting, pricing, and estimates.
  • Maintain detailed call reports and customer information to support strategic planning.

Day-to-Day Activities:

  • Perform site visits and undercarriage inspections.
  • Collaborate with supplier partners to troubleshoot and resolve product issues.
  • Develop and maintain long-term strategic relationships with major accounts.
  • Prepare and deliver accurate forecasts and reports.
  • Mentor and support Product Support Sales Representatives and Customer Sales Support interns.

Requirements:

  • Minimum 5 years of sales experience managing whole accounts.
  • Automotive or heavy equipment experience, or proven mechanical knowledge.
  • Strong parts and service background with business acumen.
  • Excellent communication, presentation, and organizational skills.
  • Ability to adhere to safety procedures and work effectively in a team environment.

Important:

  • Based out of our Fort McKay location in Fort McMurray.
  • Permanent, full-time role.
  • Monday–Friday, 5x2 schedule.

If you're passionate about driving operational excellence and building strong customer relationships, apply today Join a dynamic, inclusive environment where your expertise is valued and your growth is supported.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Mining Support Representative

    4 days ago

    Fort McMurray, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: Finning is seeking a Mining Support Representative to provide innovative solutions and product support to our customers. You will maximize customer fleet productivity and create balanced product support growth. Additionally, you are tasked to increase Finning’s parts and service market...

  • Mining Product Support Sales Rep

    2 days ago

    Fort McMurray, Canada Finning Canada Full time

    Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is seeking a Product Support Sales Representative - Mining to provide innovative solutions and product support to our customers. As the Product Support Sales Representative - Mining, you will maximize customer fleet productivity and create balanced product...

  • Mining Professionals

    2 days ago

    Fort McMurray, Alberta, Canada Finning Full time US$50,000 - US$150,000 per year

    Company:Number of Openings:1Worker Type:PermanentPosition Overview:Mining Experts or Professionals? Your Next Chapter Starts at FinningAre you an experienced professional in Mining Engineering, Operations, Maintenance, or Technology? Finning is actively building a talent pipeline to connect with individuals who are ready to make a meaningful impact in the...

  • Mining Engineer, Planning and Operations

    1 week ago

    Fort McMurray, Alberta, Canada Finning Full time $120,000 - $180,000 per year

    Company:Number of Openings:1Worker Type:PermanentPosition Overview:Position: Mining Engineer, Planning and Operations Location: Fort McMurray, AB | Monday–Friday (5x2) | Full-Time, PermanentAre you passionate about revolutionizing mining operations and eager to make a tangible impact?Join Finning as a Mining Engineer and become a key player in optimizing...

  • Mining Reliability Engineer

    1 week ago

    Alberta, Canada Phase Consulting Full time

    Mining Reliability Engineer (Onsite) Schedule: Monday–Friday (5x2) Job Type: Full-Time, Permanent Our client, an industry-leading organization in the heavy equipment and mining services sector is seeking an experienced Mining Reliability Engineer to join their onsite team in Fort McMurray. This role is central to optimizing the reliability,...

  • Mining Reliability Engineer

    1 week ago

    Alberta, Canada Phase Consulting Full time

    Mining Reliability Engineer (Onsite) Location: Fort McMurray, AB Schedule: Monday–Friday (5x2) Job Type: Full-Time, Permanent Position Overview Our client, an industry-leading organization in the heavy equipment and mining services sector is seeking an experienced Mining Reliability Engineer to join their onsite team in Fort McMurray. This role is central...

  • Bilingual-Remote Mining Supervisor

    1 week ago

    Fort McMurray, Alberta, Canada Cummins Inc. Full time $90,000 - $120,000 per year

    We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team.Job SummarySupervises employees who install, service, and repair equipment and machinery.In this role, you will make an impact in the following ways:Optimize Technician Performance. By coordinating schedules and aligning repair plans with customer...

  • Condition Monitoring Analyst, Mining

    1 week ago

    Fort McMurray, Alberta, Canada Finning Full time $80,000 - $120,000 per year

    Company:Number of Openings:1Worker Type:PermanentPosition Overview:Position: Condition Monitoring Analyst, Mining (Onsite) Location: Fort McMurray, AB | Continuous Shift 7x7 | Full-Time, PermanentThe Condition Monitoring Analyst, Mining (Onsite) at Finning will be based at key customers sites and play a vital role in the proactive execution of Condition...

  • Fleet Analyst, Mining

    1 week ago

    Fort McMurray, Alberta, Canada Finning Full time $120,000 - $200,000 per year

    Company:Finning CanadaNumber of Openings:2Worker Type:PermanentPosition Overview:Position: Fleet Analyst, Mining (Onsite) Location: Fort McMurray, AB | Continuous Shift 7x7 | Full-Time, PermanentThe On-Site Fleet Analyst, Mining at Finning will be based at key customers sites and play a vital role in the proactive execution of Condition Monitoring (CM)...

  • CWB Mine Welder Journeyperson

    3 days ago

    Fort Mackay, Alberta, Canada Jardeg Full time $60,000 - $120,000 per year

    Position: CWB Mine Welder Journeyperson - IOL Kearl MaintenanceProject Type: MaintenanceProject Location: Imperial Oil KearlShift: Day or NightSchedule: 14 days on, 14 days offAccommodations: CampTravel Details: Fly to and from siteGC: GrahamAllied Partner: Heartland Constructors Inc.Reference Number: 29925Jardeg is recruiting Welder Journeypersons to join...