Mining Support Representative

6 days ago

Fort McMurray, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Finning is seeking a Mining Support Representative to provide innovative solutions and product support to our customers. You will maximize customer fleet productivity and create balanced product support growth. Additionally, you are tasked to increase Finning’s parts and service market share by developing profitable long-term product support solutions and excellent customer relationships for Finning’s major and strategic clients.

**Job Description**:

- Aftermarket sales through solution-based selling is the primary function.
- Collaboration and coordination within Finning and Caterpillar's support teams.
- Opportunity qualification in pursuit of an exceptional customer experience.
- Trend monitoring, analysis, quality reporting, troubleshooting, resolution of equipment and related product issues with Finning’s supplier partners.
- Leading aftermarket new product introduction initiatives.
- Prepare accurate and timely equipment and service forecasts, including component forecasting, pricing, estimates and intelligence, call reports, and customer information.
- Opportunity development through the use of customer resource management tools.
- Develop and maintain long-term strategic relationships with the major customer accounts.
- Achieve targets for sales, profitability, growth, market share and quotas.
- Mentor and lead Product Supports Sales Representatives and Wear Product Specialists.

Education and Experience:

- 5+ years of sales experience managing whole accounts.
- Automotive or heavy equipment experience or proven sound mechanical knowledge of an asset.
- Excellent communication and persuasion skills.
- Business acumen and understanding of support systems, credit and financing.
- Mechanical knowledge and understanding of equipment systems an asset.
- Proficient in MS office package.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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