Technical Support Specialist

1 week ago

Richmond Hill, Ontario, Canada Amico Full time $60,000 - $90,000 per year

Position Summary:

Technical support specialties are responsible for helping customers resolve technical issues they encounter with medical products or services.

 

Job-specific Duties and Responsibilities:

  • Flexibility to travel to provide technical support services to customers.
  • Assist customers with inquiries via phone and emails.
  • Provide guidance on claims within warranty.
  • Troubleshooting and repairing parts from RGA returns.
  • Collaborate with engineers to troubleshoot products for improvement.
  • Escalate complex issues to Technical Support Manager and Engineers.
  • Maintain accurate and precise documentation.
  • Create Service & RGA documents/reports.
  • Respond to service calls in a timely manner as per internal SOPs.
  • Comply with internal Standard Operating Procedures.
  • Comply with Health & Safety policies.
  • Other tasks as delegated by the Technical Support Manager.
Required Skills and Qualifications:

·The candidate must have excellent skills in:

o   Organization

o   Time-management

o   Communication (written & verbal)

o   Computer

o   Attention to detail

o   Multi-tasking

o   Problem-solving

o   Critical thinking

o   Patience

Education and Experience:
  • Post-secondary education in Electronics Technology, Technical Service, or equivalent.
  • Previous Medical Device industry experience is an asset.
  • 2-3 years of customer support experience.
  • 3-4 years of technical support experience.
  • Ability to travel to the US
 

For more information, please visit us at 

*Only selected candidates will be contacted.

 

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