Desktop Support Specialist

15 hours ago

Richmond Hill, Ontario, Canada hireVouch Full time

Our client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations.

Responsibilities:

  • Handle escalated issues from Tier 1, providing in-depth troubleshooting and resolution for complex software and hardware problems.
  • Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation.
  • Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals.
  • Provide support for operating systems, network connectivity issues, and system performance optimization.
  • Maintain detailed records of incidents, solutions, and troubleshooting steps to ensure knowledge sharing and continuous improvement.
  • Provide on-site support for urgent and complex issues that cannot be resolved remotely.
  • Set up and configure new IT equipment, including desktops, laptops, monitors, and other peripherals.
  • Perform regular maintenance tasks to prevent issues and ensure optimal performance of IT systems and equipment.
  • Offer training sessions and one-on-one support to help users understand and utilize their IT resources effectively.
  • Support and manage Microsoft technologies such as Microsoft 365, Azure, and Windows.
  • Acquire and utilize knowledge of healthcare software and related technologies as necessary.

Requirements

  • Proven experience in a Tier 1 IT support role.
  • Strong knowledge of Microsoft 365, Azure, and Windows operating systems.
  • Experience with enterprise software applications and hardware troubleshooting.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills and the ability to explain technical issues to non-technical users.
  • Ability to document issues and resolutions clearly and concisely.
  • Experience in a healthcare setting is a plus but not required.
  • Applicants must be legally eligible to work in Canada

  • Technical Support Agent

    7 days ago

    Richmond Hill, Ontario, Canada Staples Canada Full time $40,000 - $80,000 per year

    Some Of What You Will DoThe Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.Support Services Analyst must also monitor vendor performance...

  • Technical Support Agent

    24 hours ago

    Richmond Hill, Ontario, Canada Staples Full time $55,000 - $70,000 per year

    DescriptionSome of what you will do:The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.Support Services Analyst must also monitor vendor...

  • Employment Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada 360°kids Full time $50,000 - $60,000 per year

    360°kids has been a leader in the delivery of innovative support services for over 30 years as we work to improve the lives of homeless and at-risk youth and families in York Region. We are a vitally important community agency serving all of York Region. At 360°kids, we provide a unique continuum of care approach with a range of programs and services that...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Ontario, Canada Amico Full time $60,000 - $90,000 per year

    Position Summary:Technical support specialties are responsible for helping customers resolve technical issues they encounter with medical products or services. Job-specific Duties and Responsibilities:Flexibility to travel to provide technical support services to customers.Assist customers with inquiries via phone and emails.Provide guidance on claims...

  • Product Support Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Praise Group Full time $35,000 - $60,000 per year

    Job SummaryWe are seeking a dedicated and customer-focused Product Support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, assisting with product inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the...

  • Medical Affairs Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Shorder Ambulatory Centre Full time $60,000 - $80,000 per year

    Overview and Purpose of the RoleReporting to the Manager, Medical Affairs, the Medical Affairs Specialist supports the administrative functions of the department, including assisting with physician credentialing, organizing and maintaining medical staff contracts, coordinating schedules, and supporting continuing medical education (CME) initiatives. The...

  • Product Support Specialist

    17 hours ago

    Richmond Hill, Ontario, Canada Global Industrial Company Full time $40,000 - $60,000 per year

    Global IndustrialCorporate OverviewFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full...

  • Senior Move Specialist

    6 days ago

    Richmond Hill, Ontario, Canada Genie Senior Services Full time $60,000 - $80,000 per year

    Job Posting - Senior Move SpecialistLocation: Genie Senior Services – Vaughan/ Richmond Hill, OntarioPay: $30–$35 per hourJob Type: Part-Time (with full time potential expected)Schedule: As needed, Monday–Friday, 8:30 a.m.–4:30 p.m. (occasional weekends)About Genie Senior ServicesGenie Senior Services, a Canadian franchise company, helps older adults...

  • Engineering Drafting Specialist

    1 week ago

    Richmond Hill, Ontario, Canada Amico Full time $57,500 - $60,000 per year

    Job SummaryAmico Patient Care is looking for an Engineering Drafting Specialist who will develop and prepare engineering designs and drawings from concepts, sketches, engineering calculations, specification sheets and other data related to manufacturing of patient room furniture (overbed tables, mother baby equipment, casegoods, carts) and suction & oxygen...

  • Bilingual (FR/EN) Technical Support Agent

    4 days ago

    Richmond Hill, Ontario, Canada Staples Canada Full time $60,000 - $90,000 per year

    Job DescriptionSome of what you will do:The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.Support Services Analyst must also monitor...