Manager, Cargo Hub Operations Control Center

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This candidate owns and delivers the operational budget for functional areas, including safety, productivity, financial, labor planning, and operational goals for inbound, outbound connection traffic in the Canadian Cargo hubs. Responsible for medium- to short-term planning (3 days to 3 months), labor allocation, volume forecasting, peak season readiness, and Hub Operations Control Center leadership. The role requires real-time oversight of global cargo movements, crisis resolution, and coordination with stakeholders to ensure seamless network performance. The candidate sets objectives for safety, quality, and productivity, drives continuous improvement, and prioritizes Control Center operations to maintain optimal cargo flow.

Responsibilities:

• Lead the Hub Operations Control Center, including 24/7 monitoring of cargo flights, ground handling, and hub activities to preempt and resolve operational disruptions.
• Direct crisis management during incidents (e.g., weather delays, system outages), coordinating with Cargo Network Control, operational crews, and airline partners to prioritize time-sensitive shipments.
• Develop and execute cargo production plans using historical data, volume forecasts, and operational projections, aligning daily/weekly/monthly targets with facility capabilities.
• Optimize resource allocation (labor, equipment, facilities) to maximize efficiency, minimize cost variances, and ensure compliance with safety and service-level agreements (SLAs).
• Design and implement real-time dashboards and alerts to track key metrics (e.g., on-time performance, cargo throughput, equipment utilization) for the Control Center.
• Generate performance reports, analyze deviations, and recommend corrective actions to meet budgetary and operational KPIs.
• Standardize incident response protocols and escalation procedures across the network to ensure rapid resolution of hub-related issues.
• Collaborate with global hubs, customs authorities, and logistics providers to streamline processes, resolve bottlenecks, and ensure regulatory adherence.
• Support process improvement initiatives (e.g., Lean, Six Sigma) to reduce waste, enhance productivity, and standardize workflows.
• Conduct cost-benefit analyses for technology upgrades, process changes, and vendor contracts, presenting actionable insights to stakeholders.
• Oversee post-implementation reviews to validate sustainability of operational improvements.

Operations Excellence & Control Center Leadership

• Integrate Control Center data into Continuous Process Improvement (CPI) initiatives to identify optimization opportunities for YYZ Cargo Operations.
• Deploy advanced tools (e.g., IoT sensors, predictive analytics) for real-time cargo tracking, resource allocation, and risk mitigation.
• Develop job requirements, training programs for Control Center staff, ensuring proficiency in crisis management, system navigation, and stakeholder communication.
• Partner with IT and Engineering teams to automate workflows and enhance decision-making through centralized operational visibility.

Qualifications

• Knowledge / Skill Requirements:
• Bachelor's degree in supply chain, Logistics, Aviation Management, or related field; 5+ years in air cargo operations
• Expertise in Lean/Six Sigma methodologies (VSM, PDCA, 5S) and cargo management systems
• Proven ability to manage high-pressure scenarios, prioritize critical incidents, and lead cross-functional teams during disruptions.
• Strong analytical skills with experience in real-time data monitoring, KPI dashboards, and predictive modeling for operational planning.
• In-depth knowledge of IATA regulations, customs protocols, and airline cargo handling standards.
• Proficiency in MS Office (Advanced Excel, Power BI) and collaboration platforms (e.g., Teams, Slack).
• Exceptional communication skills to engage with pilots, ground staff, senior leadership, and international partners.
• Flexibility to work rotating shifts, weekends, and travel as required.
• Experience:
• 3+ years in supervisory roles within cargo operations, with a focus on hub or control center environments.
• 3+ years leading process improvement projects in aviation logistics or related fields.
• Demonstrated experience in crisis management and decision-making under pressure, preferably within airline or express cargo sectors.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.