Lead Digital Product Designer

Job Description

About Design at RBC Wealth Management

Our goal is to become our industry's leader in exceptional digital experiences. To get there, we're putting strategy, research, design principles, and technical innovation at the center of everything we do. But we need exceptional digital professionals, like you, to bring our process to life.

What is the Opportunity?

We want every point of contact with our RBC Wealth Management clients to feel important to them. That's where you come in. The Lead Digital Product Designer provides advanced domain knowledge, strategic advice and expertise to senior stakeholders and design peers on the use of user interface patterns and behaviours in digital experiences. The role leads complex projects, managing design and delivery of visual and interactive artifacts to define interactions with RBC Wealth Management's products and services.

As a senior individual contributor on the Design team, you have domain fluency and provide technical and market guidance to others while making decisions about complex, ambiguous problems impacting product and business outcomes. You use your advanced knowledge of user and business needs to define metrics and test outcomes. Collaboratively planning projects, you have a significant influence on product and business strategy, identifying business opportunities and assigning tasks to others while working independently.

What will you do?

Your expertise will shine and come to life with a focus on these 2 aspects:

Product Design Strategy & Delivery

Design Strategy

• Break down complex topics and present effectively to broad audiences and senior stakeholders

• Lead and facilitate design critique and ideation sessions, evaluate Digital User Experiences for inclusivity and provide advanced advice and guidance to cross-functional teams and stakeholders

Artifact Creation

• Apply comprehensive design theories, research data and best practices to inform design decisions, while guiding and mentoring peers and teams

• Create complex low-fidelity sketches, wireframes, and prototypes to explore, communicate, and validate ideas. Create complex prototypes to provide high-fidelity specifications for development

Research and Testing

• Collaborate with Design Researcher to design and facilitate research activities, analyze data, identify key findings to inform strategic decisions with clear and actionable recommendations

• Research interaction design strategies in the financial services sector and perform competitive Design audits pertinent to specific design or business goals

Collaboration & Partnerships

• Represent the Digital Product Design practice as a trusted business partner by providing measurable business value and leadership-level insights to cross-functional partners and stakeholders through demos, presentations, and workshops

• Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress 

What do you need to succeed?

Must-have

• BA/BS degree in Design (e.g. user experience, graphic, visual communications, digital product, industrial), Human Computer Interaction (HCI), Computer Science (CS), Systems Design / Human Factors Engineering or a related field or equivalent practical experience

• A minimum of 7 years of experience in designing and developing usable interfaces across multiple platforms

• Demonstrate ability to articulate design strategy, rationale, and logic; describing benefits and highlighting risks associated with design decisions

• Strong expertise with Figma, accessibility, agile methodologies and user experience metrics

• Experience designing web and mobile native user interfaces

• Experience creating or contributing to a design system

Nice to have

• MA/MS degree or certification in Design (e.g. user experience, graphic, visual communications, digital product, industrial), Human Computer Interaction (HCI), Computer Science (CS), Systems Design / Human Factors Engineering or a related field or equivalent practical experience or a related field

• Experience working within a large organization and within an agile environment

• Experience supporting and collaborating on the creation of robust Design Systems

• Experience with Salesforce or other SAAS platforms

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• You'll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise

• You'll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader

• You'll be part of team that's pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve

• Work/life balance is important to us; you will be part of a company that values your time

Job Skills

Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities

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