Technical Analyst

6 days ago

Toronto, Ontario, Canada Oracle Full time $90,000 - $110,000 per year

Description


•    Bachelor's/College Degree in Computer Science/Information Technology or equivalent

• years of experience on ERP/Accounting systems (I.e. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc.

•    Experience in customer support, technical support, or a related client-facing role

•    Experience working with Single Sign-On, , JQuery and/or Bootstrap is a plus

•    Working knowledge on Java, C#, .NET, PHP or other programming language would be beneficial

•    Working knowledge and experience in Linux or Unix environment a plus

•    Familiarity with Apache or other Web server technologies a plus

•    Knowledge and understanding of eCommerce best practices (including usability, SEO, fulfillment, etc.) a plus

•    Knowledge in troubleshooting computer peripherals like scanner, printer and cash drawer

•    Advanced knowledge in SQL/databases

•    Proficient in JavaScript, Java / C#, perl scripting

•    Proven ability to resolve complex customer inquiries and technical issues

•    Excellent communication, troubleshooting, and problem-solving skills

•    Experience supporting premium or high-value clients is highly desirable

•    Demonstrated ability to manage multiple priorities and work effectively under pressure

•    Strong analytical skills and attention to detail

•    High level of customer focus with a passion for delivering outstanding service

•    Flexible on working hours/days with a willingness to work extended hours, holidays and occasionally weekends

 

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