Manager, Logistics

Company Overview:

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design.

Job Summary:

The Logistics and Trucking Manager is a key member of the company who is responsible for the L&T department's success in contributing to the achievement of company goals and objectives. This individual plays an important role in expanding business and maintaining the smooth and efficient operations of their department. The L&T Manager is responsible for all the different aspects of sales activity and logistic operations in Toronto.

Duties and Responsibilities:

• Plan, direct and coordinate different aspects of the sales activity & operations of the L&T department
• Achieve monthly, annual sales revenue targets and budgets
• Complete Monthly Business reporting and forecast reports on time; Provide realistic and valuable input of dept. operating status to the senior management team
• Monitor department performance to ensure all KPIs are met / exceeded
• Lead strategic decision-making for logistics operations including cross-border, domestic, FTL, LTL, Transload, intermodal movement
• Ensure that administrative services, including time and attendance management, vacation planning, and payroll matters, are completed and addressed within deadlines
• Ensure adequate staffing to meet operational needs while supporting team members' well-being through balanced time-off management; Responsible for the hiring of suitable team members
• Provide feedback, evaluate, and manage the performance of employees; Lead and motivate teams to achieve departmental goals
• Provide training and coaching to team members to ensure team members are assigned appropriately to maintain operational coverage and balanced workload within the department
• Maintain professional and proactive communication with all department staff, internal and external customers
• Maintain high levels of customer service, maintain integrity in the operations
• Strategy and planning – including the development of operational strategies based on financial budgets
• Collect, audit and accurately enter carrier qualification information and conduct QBR for major vendor/ carrier; Maintain qualified vendor/ carrier rate tariffs and upload to platform for all internal dept. reference
• Reconcile/balance customer accounts and ledgers by collection and analyzing account information
• Various other duties as may be required

Qualification and Competencies:

• Minimum 5 years of previous experience in the freight forwarding or logistics industry
• Minimum 3 years' experience in a managerial or leadership position
• Experience in 3PL, load brokering operations or dispatch operations
• General knowledge of the freight forwarding NVOCC environment
• Excellent communication skills, both written and verbal
• Good leadership skills with the ability to motivate the team
• Ability to work under pressure, multi-task, organize and prioritize workload in order to meet numerous deadlines
• Ability to provide quality service for our customers by understanding their needs and requirements
• Critical thinking and problem solving
• Basic knowledge of Microsoft Office products, including Excel and Word
• General knowledge of common HR principles

Education/Certifications:

• University degree or College diploma in business commerce and/or combination of education and experience
• TDG certification is an asset

Location and Job Environment:

• Hybrid work between the Toronto Branch office and home office
• Office environment, not subject to noise or significant hazards
• Some stress related to time sensitive shipments and prioritization of tasks

**What We Offer**

• Health benefits (Medical, Dental & Vision Coverage)
• RRSP/DPSP plan with company matching
• Paid time off (vacation & sick time)
• Opportunities for career growth and skill enhancement

We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.

Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.