Senior Manager, UX Research

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

Architects and executes interaction and visual design, as a part of a multi-disciplinary team, drawing on results from user research, content strategy and workflow analysis. Applies contemporary user experience methodologies to the design and development of engaging user interfaces for websites and applications. UX design provides highly analytical and journey-driven paths to fuel creative UI/visual design for a complete end-user experience. Develops prototypes, mockups, wireframes, task flows and other visuals. Conducts user research and usability testing to measure quality of user's experience when interacting with digital websites or applications.

Responsibilities

User Research and Usability

• Coordinates user research plans across multiple functional domains of responsibility

• Coordinates with usability vendors when necessary

• Determines user research methodologies to optimize data collection

• Interacts with stakeholders to determine requirements and set expectations

• Observes user research sessions

• Consolidates user research data across multiple functional areas where appropriate

• Presents results to stakeholders

• Ensures user research plans and methodologies are rigorous, consistent and thoughtful Information

Architecture

• Ensures examination and implementation of information architecture structures across multiple sites and/or applications is rigorous, consistent and thoughtful

Interaction Design

• Provides site/application-level creative direction across multiple functional domains of responsibility

• Presents, defends and articulates design work in design reviews with colleagues and stakeholders

• Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful

• Researches interaction design trends

Visual/UI Design

• Provides site/application-level creative direction across multiple functional domains of responsibility

• Presents, defends and articulates design work in design reviews with colleagues and stakeholders

• Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful

• Researches interaction design trends

Prototyping

• Creates and proposes prototyping standards and toolsets

• Determines need for prototyping efforts, based on functional complexity and requirement specifics

• Socializes prototypes via design reviews or 1:1 usability sessions

UX Strategy/SME Consultation

• Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints

• Evangelizes adoption of UX principles/strategy across

Marketing cross-functionally

• Creates and implements strategies that improve user experience through design

• Oversees the user experience from onboarding, error correction, and to completion

• Helps scope UX resources needed

People Management

• Provides leadership and direction to the team, through managers

• Accountable for the performance and results of direct reports and maybe a larger or multiple teams

• Responsible for: - succession planning - performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations - GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations - talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values Resource and Budget Management

• Decisions are guided by policies, procedures and business plan - that are agreed upon by upper management

• Works closely across Marketing Project Managers to track resource allocation and utilization for portfolio projects

• Works closely with Project Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues, as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/Renewals/purchases/etc. for his/her areas of responsibility

Process/Policies/Standards

• Defines and evangelizes processes, policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/ policies/ standards

Qualifications

• 15+ years experience preferred

• Bachelor's degree preferred

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 136, ,000 CAD / Annual

United States - Dallas Infomart Office DAI : 155, ,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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