Sr UX Researcher I

Job Description
Senior UX Researcher
Are you keen to develop your UX Researcher career?
Do you want to shape the business data products of tomorrow through UX research?
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About The Role
As a Senior UX Researcher I, your purpose is to lead and conduct user research to inform product design decisions. You will analyze data, generate insights, and collaborate with cross-functional teams to enhance user experiences. Your work will directly impact the development of intuitive and user-friendly products. You will be confident about designing and creating research studies and promoting the results. Innovation and experimentation are not only encouraged but expected. Our global UX team is a passionate and diverse group of professionals, and we'd love to have you join our community.

Responsibilities

• Leads major research projects.
• Employs a range of methods; plans and conducts research; analyzes and communicates findings.
• Builds strong relationships with stakeholders in different disciplines; influences their strategic priorities.
• Crafts research strategy with stakeholders aligned to product and design strategy.
• Examines analytics data to inform research strategy and qualitative insights.
• Works with designers and product managers to ideate and iterate on solutions.
• Creates use cases, anchored in research insights, and prioritizes via users.
• Recruits independently and conducts work compliantly.
• Mentors more junior researchers.

Requirements

• Understanding and experience with research methods such as interviews, focus groups, workshops, usability testing, card sorting, surveys, etc.
• Experience using relevant tools for research analysis (e.g. Qualtrics, Dovetail, Excel, R) to expert level.
• Experience conducting discovery (or generative) research, which focuses on understanding user needs, motivations and behaviours to identify opportunities and areas for innovation.
• Demonstrated experience applying appropriate statistical methods to research questions.
• Exceptional communication skills with the ability to effectively present research findings to diverse audiences.
• Experience and demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Bilingual English and French.
• Degree in human factors, psychology, design, anthropology, or other relevant subject area.
• Experience using the Jobs to Be Done framework.
• Experience with Generative AI
• Understanding of the Canadian legal system

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.