Senior UX Researcher

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

At Auth0 by Okta, we're on a mission to build trusted identity experiences for developers, businesses, and end users. Our research team plays a key role in shaping products that are secure, scalable, and built on a deep understanding of user needs. We're looking for a Senior UX Researcher (Mixed Methods) to help us uncover insights that drive thoughtful, impactful product decisions.

In this role, you'll work closely with product managers, designers, engineers, and cross-functional partners to lead research studies from scoping to synthesis. You'll blend qualitative and quantitative methods to understand user behaviors, needs, and attitudes — and turn those into clear, actionable insights that inform both product development and strategic direction.

You'll report to the UX Research Manager and be part of a growing, collaborative research team committed to elevating how research influences product thinking at scale.

Plan and conduct end-to-end research using both qualitative and quantitative methods (e.g., interviews, surveys, usability studies, analytics triangulation)

Lead research initiatives that inform features, workflows, and overall product direction

Collaborate with designers, PMs, engineers, and data scientists to define research questions, choose appropriate methods, and embed insights into decision-making

Synthesize findings into clear, concise insights and recommendations tailored to technical and non-technical audiences

Contribute to the team's research processes, templates, and best practices

Help evolve our understanding of key user personas, journeys, and pain points, especially in the context of developer experience and security products

Participate in continuous research efforts and help maintain research ops hygiene (e.g., tagging insights, sharing findings, managing research data)

Assist cross-functional team members in conducting self-service research, offering guidance on research execution and data analytics

3-5+ years of UX research experience in a product environment, ideally within SaaS, security, or developer-focused products

Proficiency in both qualitative and quantitative research methods, and experience choosing the right method for the question at hand

Experience working cross-functionally with PMs, designers, and engineers throughout the product development lifecycle

Strong synthesis and storytelling skills — you know how to bring clarity to complexity and communicate impact

Comfort working autonomously on multiple projects, with strong organizational and time management skills

Familiarity with tools like Dovetail, Confluence, Jira, Heap, and common survey platforms (e.g., Qualtrics, GreatQuestions)

A collaborative mindset and a desire to support team growth and learning

- Bonus: Experience conducting research with technical users or developer personas

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:

The annual base salary range for this position for candidates located in Canada is between:$106,000—$160,000 USD

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at

Okta

The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.