Specialist, Laboratory QA

Requisition ID:  109244 

Share Our Purpose.  Be Yourself.  Feel Valued. 

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career.  Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role  Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions.

For more information, visit  and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Position Information

Posted Range: $59,280/annually - $99,060/annually. 

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. 

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more 

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally  

Primary Role

The Specialist, Laboratory QA is responsible for supporting the Quality Assurance function at the Central Laboratory, including the review of analytical data packages, method audit and certification activity.

Key Accountabilities

• Oversee and enforce quality control methodologies to ensure compliance with standard operating procedures, guidelines and regulatory standards.
• Ensure data accuracy, reliability and adherence to drinking water methods through the validation process.
• Perform internal audits, develop and implement corrective actions and investigate nonconforming events.
• Lead training sessions to promote compliance and quality excellence.
• Review and approve laboratory certifications, quality control records and laboratory documents.

Knowledge/Skills

• Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
• Sound business acumen and judgment.
• Effective quantitative and analytical skills; attention to detail.
• Knowledge of laboratory regulations and requirements, preferably in drinking water. 

Experience/Education

• Bachelor's degree in Biology, Chemistry, or related field. Equivalent role-related work experience in lieu of a degree may be considered. 
• 3+ years' experience with a bachelor's degree or 9+ years' experience without a bachelor's degree in quality assurance or relevant experience in the water industry or environmental laboratory

Travel Requirements

Up to 5%, as required

Work Environment

Standard indoor laboratory environment. 

Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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