Information Technology Support Technician

3 days ago

Montreal, Quebec, Canada Soho Square Solutions Full time $60,000 - $90,000 per year

Title: IT Support

Location: Montreal, QC

1 year

Key Responsibilities:


• Access Review & Certification:

o Perform periodic access reviews to ensure appropriate access levels are maintained.

o Collaborate with business units to validate user access and identify discrepancies.

o Document and report findings, and follow up on remediation actions.


• Access Provisioning & Deprovisioning:

o Process access requests for various systems, applications, and platforms.

o Ensure timely and accurate provisioning and deprovisioning of user accounts.

o Maintain audit trails and documentation for all access changes.


• Policy & Compliance:

o Ensure access management practices align with internal security policies and external compliance requirements (e.g., SOX, GDPR).

o Support internal and external audits by providing access-related documentation and evidence.


• System & Process Improvement:

o Identify opportunities to streamline access management processes.

o Assist in the implementation and enhancement of IAM tools and technologies.

o Participate in IAM-related projects and initiatives.


• Collaboration & Support:

o Work closely with IT, HR, and business stakeholders to manage user lifecycle events.

o Provide guidance and support to end-users regarding access-related issues.

Qualifications:


• bachelor's degree in information technology, Cybersecurity, or related field.


• 2+ years of experience in identity and access management or IT security.


• Familiarity with IAM tools (e.g., MIM, Azure AD, etc.).


• Understanding of access control principles, least privilege, and role-based access.


• Strong analytical and problem-solving skills.


• Excellent communication and documentation abilities.


• Experience with regulatory compliance frameworks is a plus.

Preferred Skills:


• Experience with automation and scripting (e.g., PowerShell).


• Knowledge of ITIL processes.

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