Manager, Business Development

CANADIAN RESIDENTS AND LOCAL TO THE AREA ONLY

You MUST live in Canada, live locally to the job opportunity, and be eligible to work in Canada. All out-of-country requests will be ignored.

Job description

About Us

Right at Home provides high-quality, compassionate home care services to help older adults and adults with disabilities live independently and safely. We are currently seeking a dynamic Manager of Business Development and Community Engagement to lead regional growth initiatives and strengthen partnerships across York Region.

What Right at Home Offers:

At Right at Home, we offer the following:

• Opportunity for Extended Health Benefits (single and family) and Dental
• Competitive wages
• Flexibility in your schedule
• Career path opportunities with specialty training

Position Overview

The Manager of Business Development and Community Engagement plays a key role in expanding Right at Home's presence across Markham, Scarborough, and Richmond Hill. This hybrid leadership role focuses on building strategic community relationships, driving business growth, and supporting clinical excellence within our care teams.

Reports to: Chief Operating Officers & Corporate Coaching Team

Key Responsibilities

Business Development & Community Engagement

• Identify and cultivate partnerships with community organizations, healthcare providers, and referral sources.
• Represent Right at Home at regional and provincial events to promote services and strengthen brand visibility
• Monitor relevant community events for community-awareness opportunities and participate as appropriate.
• Collaborate with leadership to design and implement growth strategies, sales plans, and community outreach initiatives.
• Manage CRM documentation, follow-ups, and partner communications.
• Monitor and achieve business development KPIs and growth benchmarks.
• Lead RFP responses and contribute to strategic planning for new markets and services. Schedules and conducts regular outreach to referral sources (target approximately 40 visits per week, as appropriate).
• Builds and strengthens relationships with healthcare professionals and community partners.
• Delivers one-on-one and group presentations (e.g., Lunch & Learns) to promote services.
• Identifies and participates in relevant trade shows, wellness fairs, and senior-focused events.
• Acts as a brand ambassador in the community.
• Monitors local opportunities for community awareness and engagement.
• Follows up promptly and professionally with all contacts and leads.
• Reports regularly on sales KPIs and strategy progress
• Attends marketing or strategy meetings with Care Planning and Sales or BD teams.
• Represents Right at Home at fundraisers, community BBQs, walks, and awareness events.
• Supports community networking efforts, including seniors' strategy groups and professional associations.

Qualifications are an asset but NOT mandatory

• Minimum 3–5 years of progressive experience in business development, healthcare management, or community engagement - required.
• Registered Nurse (RN) or Licensed Practical Nurse (LPN) in good standing with the College of Nurses of Ontario (CNO) – strong asset but not required.
• Possible Social Worker or Gerontology background
• Extensive networking experience in relevant industries.
• Knowledge of OHAH (Ontario Health at Home) is considered an asset
• Preference will be given to candidates with experience in community healthcare
• Key areas where this knowledge would be valuable include:
• • Home and Community Care Services: Understanding the range of services coordinated by OHAH, such as nursing, personal support, physiotherapy, and medical equipment provision.
• Healthcare System Navigation: Knowledge of how OHAH collaborates with other health system partners, including hospitals, primary care providers, and Ontario Health Teams (OHTs).
• Care Coordination: Experience with the role of care coordinators in assessing patient needs and developing individualized care plans.
• Recent Changes: Awareness that OHAH was formerly known as Home and Community Care Support Services (HCCSS) before the name change in June 2024.
• Comprehensive understanding of the health care market and industry trends, ability to identify new partnership opportunities.
• Proven success in building partnerships and driving business growth within healthcare or community-based settings.
• Strong communication, negotiation, and presentation skills to establish and manage mutually beneficial agreements with partners.
• Solid understanding of Ontario healthcare regulations, best practices, and quality standards.
• Proficiency in Microsoft 365 (Word, Excel, Outlook) and collaboration platforms (Zoom, MS Teams).
• Valid driver's license, reliable vehicle, CPR/First Aid certification, and clear Vulnerable Sector Check.

Employment Type: Full-time, Permanent