Client Services Coordinator

Access Healthcare Services is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics, in home nursing and personal support, corporate wellness services and facility staffing relief.

POSITION TITLE

Client Services Coordinator

POSITION PROFILE

Access Healthcare is seeking a dedicated Client Services Coordinator to support the Personal Support Services Program. The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders, including field staff, clients, client families, service providers, and Ontario Health atHome. The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.

While a Personal Support Worker (PSW) certification is not a requirement for this role, applicants who hold this credential will be given preference, as it enables greater adaptability in responding to urgent client needs or staffing shortages in the field.

REQUIRED SKILLS

• Excellent communication and customer service skills
• Experience with AlayaCare an asset
• Ability to prioritize and multitask to meet tight deadlines
• Experience with MS Word, Excel, and Outlook
• Experience in home healthcare and scheduling an asset
• Demonstrates professionalism and fosters a positive work culture at all times
• Capable of organizing and inputting large amounts of data with accuracy
• Able to work independently and as part of a team

ROLES & RESPONSIBILITIES

• Processes all new referrals and incoming updates and communicates relevant information to teams as required.
• Ensures care providers are scheduled effectively and efficiently to ensure client needs are met.
• Communicates with patients, families and care staff regarding scheduling requirements or changes.
• Provides customer service support by responding to client inquiries as required.
• Maintains accurate records of care provider availability in the AlayaCare system.
• Take into consideration the individual needs of patients (and families) and of care providers when making decisions.
• Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
• Actively pursues positive relationships with care providers, patients and staff.
• Follow up appropriately on time sensitive matters.
• Resolve or escalate, as required, client/family/staff concerns/issues.
• Ensures documentation is completed as per organizational policies and procedures.
• Respond to faxes and emails in a timely manner.
• Enters and/or escalates critical and relevant information to ensure appropriate and timely follow-up.
• Able to provide assistance in the field to provide care to clients if the need arises (Certified Personal Support Workers only).
• Other duties as determined by the Program Manager, Clinical Services or designate.

REQUIREMENTS

• Experience in home health scheduling highly desirable
• 1 year of Office or Medical Administration and/or Scheduling Experience an asset
• Bilingualism preferred

BENEFITS

• RRSP match
• Company-sponsored health and dental benefits for you and your family
• Monthly & Yearly bonuses

Access Healthcare Services Inc. is proud to announce that it has recently been re-awarded a four-year accreditation with exemplary standing, the highest award available from Accreditation Canada. We are a nurse managed home healthcare organization that provides services on behalf of the Champlain Local Health Integration Network, private individuals, insurance companies and other municipal and provincial organizations in various sectors.

As an equal opportunity employer, Access Healthcare Services Inc. is committed to diversity, inclusion and accessibility. Access Healthcare Services Inc. welcomes and encourages applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank everyone in advance for their interest in Access Healthcare Services Inc. however, only applicants selected to join us for the first round will be contacted.