Client Service Coordinator

6 days ago

Pembroke, Canada Access Healthcare Services inc. Full time

**Job description**

**Access Healthcare Services Inc. is looking to hire a Full Time Client Service Coordinator to join our dynamic team.**

**POSITION PROFILE**

The Client Services Coordinator is responsible for scheduling field staff according to client care needs. They will coordinate communication between multiple stakeholders including field staff, clients, client families, service providers, and Home and Community Care Support Services. The Client Services Coordinator will provide overall support to the client services team and undertake other administrative tasks as required.

REQUIRED SKILLS
- Excellent communication and customer service skills
- Experience with AlayaCare an asset
- Ability to prioritize and multi-task to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in Home healthcare and Scheduling program an asset
- Demonstrates professionalism and fosters a positive work culture at all times
- Capable of organizing and inputting large amounts of data with accuracy
- Able to work independently and as part of a team
- Able to follow direction

**ROLES & RESPONSIBILTIES**
- Processes all new referrals and incoming updates and communicates relevant information to teams as required
- Ensures care providers are scheduled effectively and efficiently to ensure client needs are met
- Communicates with patients, families and care staff regarding scheduling requirements or changes
- Provides customer service support by responding to client inquires as required
- Maintains accurate records of care provider availability
- Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
- Maintains accessibility by phone for patients, care providers, referral sources and other stakeholders
- Actively pursues positive relationships with care providers, patients and staff
- Follow up appropriately on time sensitive matters
- Resolve or escalate, as required, client/family/staff concerns/issues
- Ensures documentation is completed as per organizational policies and procedures
- Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
- Other duties as determined by the Manager, Client Services or designate

**REQUIREMENTS**
- Experience in home health scheduling highly desirable
- 1 year of Office or Medical Administration and/or Scheduling Experience an asset
- Bilingualism preferred but not essential

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Home and Community Care: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

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