Area Manager, Client Services

Access Healthcare Services is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing, personal and home support services on behalf of Ontario Health at Home, insurance providers, community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics, in home nursing and personal support, corporate wellness services and facility staffing relief.

Position Title:

Area Manager, Client Services

Reports To:

Director

Position Profile:

The Area Manager, Client Services, ensures that the highest level of nursing and personal support care is provided to all clients in our community nursing and personal support programs across the Champlain region. The position is accountable for ensuring adherence to contractual obligations, supporting policy development and compliance, and effectively managing the clinical services team to ensure the delivery of high-quality care. In collaboration with the Clinical Manager and Educator, the Program Manager, Client Services, supports the clinical team to ensure a clear understanding and compliance with the College of Nurses of Ontario (CNO) Standards of Practice and best practice guidelines.

What We Offer:

Health & Dental Benefits

RRSPs

Company cell phone and laptop

Bonuses

Competitive compensation package

Flexible schedule

Key Responsibilities:Clinical Excellence:

• Ensures the highest level of nursing and personal support care for all clients.
• In collaboration with the Clinical Manager and Educator, supports clinical education of Nurses and Personal Support Workers in accordance with best practice standards and CNO Standards of Practice.
• Implements and evaluates nursing and personal support Best Practice Guidelines.
• Oversees client care delivery, including comprehensive assessments and care management that reflect client-centered care plans.
• Ensures program deliverables meet quality standards and adhere to established guidelines.

Policy Development and Adherence:

• Supports development, reviews, and ensures adherence to all policies and procedures regarding clinical and operational practices.
• Ensures nursing staff, care managers and the client service coordination team are practicing in accordance with contractual obligations and organizational policies and procedures

Operational Oversight:

• Manage client, employee, and operational metrics to ensure team performance and the delivery of high-quality care.
• Generates reports and undertakes data analysis based on required program and operational metrics; develops action plans to address areas of deficit.
• Provides day to day oversight of the Nursing and Personal Support programs, including care coordination to ensure consistent and exceptional client care delivery.

Customer Service:

• Provide strong clinical, customer service, and technical skills
• Engages with clients and their families to ensure customer satisfaction and timely follow up of concerns or issues.

Human Resources:

• In collaboration with the Clinical Manager and Educator, supports and participates in recruitment, orientation/onboarding, training, mentoring and coaching.
• Monitors the performance of nursing staff, care managers and care coordinators and addresses performance concerns accordingly

Required Skills:

• Professionalism and Accountability
• Adaptability/Flexibility
• Analytical, critical, strategic thinking
• Interpersonal Communication
• Effective conflict resolution and complaints management
• Ethics and Integrity
• Leadership
• Risk Management
• Technical Proficiency
• Professionalism

Qualifications:

• Bachelor of Science in Nursing (or equivalent) from a recognized university.
• Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO)
• 5 years of management experience preferably in a home and community health setting
• Vehicle required with valid driver's license
• Strong clinical skills and experience in community nursing and personal support services.
• Highly developed written and verbal communication skills.
• Ability to provide and support comprehensive client assessments and care management.
• Excellent customer service skills and the ability to manage conflict resolution and client relationships effectively.
• Experience in managing operational metrics and team performance.

Benefits:

• RRSP match
• Company sponsored health and dental benefits for you and your family

Access Healthcare Services Inc. is proud to announce that it has recently been awarded a 4 year Accreditation with Exemplary Standing, the highest award by Accreditation Canada. We are a nurse managed home healthcare organization that provides services on behalf of Ontario Health at Home, private individuals, insurance companies and other municipal and provincial organizations in various sectors.

As an equal opportunity employer, AHS is committed to diversity, inclusion and accessibility. AHS welcomes and encourages applications from all people. Accommodation is available on request for candidates taking part in all aspects of the selection process.

We would like to thank everyone in advance for their interest in AHS, however, only qualified applicants will be contacted for an interview.