Service Advisor

Drive for Excellence

As Ontario's highest Google-reviewed Subaru dealership, Subaru of Brampton is proud to be part of our local community. We have a commitment to excellence and confidence in guaranteeing a great guest and employee experience.

The Service Advisor is responsible for acting as a liaison between the customers and Service Technicians by gathering and interpreting information on vehicle condition. Other duties may be assigned as necessary.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services
• Providing service recommendations and estimated costs to customers
• Performing road tests of customer vehicles to assess customer concerns
• Ensuring customer satisfaction meets company and manufacturers' standards.
• Striving to meet the department's repair order production standards
• Perform other Service related duties as required by management

What you need to succeed:

• Must have a valid Ontario Driver's License and good driving record
• May be required to work on Saturday as per business needs.
• Minimum 2-3 years of Service Advisor experience in the automotive service industry
• CDK or Xtime experience is an asset.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities
• Ability to sell and recommend maintenance and repairs to our loyal customers.
• Strong computer skills
• Good communication skills and attention to detail
• Must have the ability to multi-task and work under pressure.

What's in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's well-being
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?

Job Type: Full Time - Permanent

Compensation (expected annual salary): $50,000 - $60,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada's largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.