Front of House Lead

6 days ago

Canada RemoteUSA Remote Essential HR Full time $60,000 - $90,000 per year

The Company

Intellitix is Canada's next generation event management platform offering event organizers a mobile-first, all-in-one solution for event ticketing, access control, cashless payments, and guest engagement. Intellitix is the backbone platform for some of the world's largest festivals and events including Comic-Con, Boots and Hearts, Sommo Festival, NASCAR Canada, and more.

The Role

The Front of House Lead will be responsible for leading the Front of House (FOH) team and our clients' teams on-site at Intellitix events. You will make sure those working the front lines are confident how they use Intellitix's access control and point-of-sale systems. This includes set up, training, and during-event support of box office/will call, guest services, vendor management, and gate operations.

The role requires interaction with clients, vendors, event staff/volunteers, and guests on site as well as working directly with the Intellitix team to provide them with an exceptional experience using our products and services. Significant travel to various indoor and outdoor events from approximately April - September is expected, with some admin work in between events.

Responsibilities

  • Become intimately familiar with Intellitix's access control and point of sale systems.
  • Work with Project Managers to determine training needs and schedules for each event.
  • Train large or small groups of front line vendors, staff, and volunteers on how to use Intellitix's products. Must be comfortable with public speaking as well as 1:1 training.
  • Provide support for front line vendors, staff, and volunteers, including any escalations.
  • Work with the on-site teams to troubleshoot issues and improve the FOH experience.
  • Provide documentation on issues, solutions, customer needs, and related feedback to the Project Manager.
  • Respond to guest support inquiries via email and chat, with clarity, empathy, and speed.
  • Event-related admin work as needed.

Requirements

  • Experience working on-site at events, preferably in a guest-facing role.
  • Ability to travel, often for multiple weeks at a time between April - September.
  •  Ability to work in both indoor and outdoor conditions, often standing for long periods of time.
  • Comfortable with computers and event technology.
  • Comfortable speaking to and training groups large and small.
  • Critical thinker and self-starter with a proven ability to take initiative, learn, and adapt quickly.
  • Resourceful, persistent, flexible, and proactive - comfortable juggling multiple priorities in a fast-paced, ever-changing environment
  • Team-oriented and collaborative, with a strong sense of ownership and follow-through.
  • A good human - positive, curious, humble, and fun to be around.

 

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