Product Operations Specialist

2 weeks ago

Markham ON LR G, Canada RIFO FINTECH GROUP Full time

Role Overview

The Product Operations Specialist is a cross-functional role that supports collaboration across Product, Engineering, Business Lines, and Marketing teams.

This position helps ensure that RIFO's product capabilities—especially AI-powered features—are translated into clear, consistent, and user-centered experiences. The role focuses on supporting prompt iteration, structured testing, product readiness, and alignment between product behavior and go-to-market messaging.

Key Responsibilities1. AI Experience & Prompt Operations

  • Support the design, testing, and iteration of AI prompts, tone, and response behavior in collaboration with engineering and product teams.
  • Help improve AI responses for clarity, trust, and decision support across common user scenarios.
  • Document prompt changes, maintain version tracking, and support prompt improvement workflows.

  • Collect and summarize user feedback related to AI response quality and usability.

  • Product Testing & QA Support

  • Coordinate internal product testing using real-world business scenarios.

  • Assist QA teams in maintaining test cases that reflect user workflows and meaningful behaviors.
  • Identify potential issues where AI outputs may be confusing, inconsistent, or misaligned with business intent.

  • Prepare structured test results and feedback summaries for product and engineering teams.

  • AI Feature Support Across Business Lines

  • Work with business stakeholders to understand workflows and common user decision points.

  • Help document and communicate business requirements and usage scenarios for AI features.
  • Support rollout readiness for AI features across mobile and web product surfaces.

  • Assist with ensuring consistent AI experience and messaging across different product areas.

  • Product Marketing & Go-To-Market Support

  • Partner with marketing to support accurate product messaging and AI value propositions.

  • Review product materials (e.g., demos, slides, scripts) to ensure alignment with actual product behavior and limitations.

  • Provide product notes and internal documentation to support go-to-market preparation.

  • Cross-Team Coordination & Feedback Loop

  • Support communication between engineering, product management, business teams, and marketing.

  • Track issues, feedback, and action items to help ensure timely follow-up and resolution.
  • Help maintain a continuous improvement loop from testing to launch to iteration.

QualificationsRequired Qualifications

  • 1–3 years of experience in product operations, product coordination, product analysis, QA collaboration, or related roles.
  • Exposure to AI-powered products (mobile and/or web), especially conversational AI or decision-support tools.
  • Strong written and verbal communication skills, with the ability to document clearly and organize information.
  • Comfortable collaborating with technical and non-technical stakeholders.
  • Strong attention to detail and user experience judgment.

Preferred Qualifications

  • Experience in AI, SaaS, FinTech, or PropTech products.
  • Familiarity with prompt iteration, testing workflows, or product release processes.
  • Awareness of AI trust, risk, or compliance considerations.
  • Experience working with cross-border or distributed teams.

Job Type: Full-time

Pay: $34,455.23-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

  • Senior Product Support Specialist

    6 days ago

    Markham, ON LR A, Canada Sentrex Distribution Inc. Full time

    Position Type: Full TimeDepartment: IT - Technology EnablementWork Location: Markham, ONWork Arrangement: HybridWork Hours: Monday to Friday - standard business hoursTravel Required: NoA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and...

  • Production Technical Specialist

    2 weeks ago

    Brantford, ON NV G, Canada Mitsui High-Tec Full time

    Mitsui High-tec (Canada), Inc. is a growing manufacturing facility in Brantford, and we're looking for a Production Technical Specialist to join our team. This is an exciting opportunity to be part of a company that's shaping the future of eco-friendly vehicle technology.Our facility is equipped with state-of-the-art manufacturing equipment and advanced...

  • Product Operation Specialist

    2 weeks ago

    Markham, Canada Lamour Beauty Ltd. Full time

    **Job Duties**: - Monitor and evaluate the stores' appropriate display; - Observe daily consumer orders and determine the most popular items; - Place product orders based on the typical daily sales volume; - Implementing the marketing strategy to display popular items in the store; - Responsible for improving operational strategies and solutions in...

  • Product Manager Assistant

    1 week ago

    Markham, ON LR G, Canada Midea Group Full time

    About Midea America Canada Corporation (MACC):Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving the lives of consumers through innovative, high-quality products. At MACC, we pride ourselves on fostering creativity and excellence in every aspect of our work.Title: Product Manager...

  • Product Operation Specialist

    2 weeks ago

    Markham, Canada Lamour Beauty Ltd. Full time

    **Responsibility：** 1. Creating compelling product descriptions for newly launched items. 2. Photo Retouching: Perform photo retouching tasks, including color correction, image manipulation, background removal, and enhancement, to ensure product images are visually appealing and meet quality standards. 3. Uploading product information (including copy and...

  • Technical Product Specialist

    2 days ago

    Markham, Canada Amphenol Communications Solutions Full time

    **Location**: Markham, Ontario**Posted**: 10/29/2025**Location Name**: Markham**Wage**: Depends on Experience **Position**: Technical Product Specialist** **Location**: Markham, On** Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers,...

  • Specialist, Registered Products

    5 days ago

    Markham, Ontario, Canada Tangerine Full time

    Requisition ID: 244023Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...

  • Product Support Specialist

    3 weeks ago

    Markham, Canada EWS Group Full time

    Product Support Specialist page is loaded Product Support Specialist Apply locations Canada - Markham - Ontario time type Full time posted on Posted Yesterday job requisition id R12497 Job Details: Product Support Specialist Jonas Club THE COMPANY Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and...

  • Product Specialist, Personal Banking

    3 weeks ago

    Markham, Canada Bank of China (Canada) Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Bank of China (Canada)Job DetailsJob Title: Product Specialist – GIC & Cross-Border Personal BankingLocation: Markham, OntarioJob Type: Full-timeOverviewBank of China (Canada) is seeking a dynamic Product Specialist to champion the growth and optimization of...

  • Product Support Technical Specialist

    3 weeks ago

    Markham, ON, Canada Jonas Software Full time €60,000 - €70,000

    Job Description: Product Support Technical Specialist Club DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.THE COMPANYGary Jonas...