Store Systems Specialist

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Overview 
Reporting directly to the Vice President, Operations the incumbent liaises with the Associate and Store Administrators/Accountants to ensure that the store system functions are reporting accurately and timely and ensures the integrity of all financial data transferring from the stores.  The incumbent monitors reports, highlights variances to be verified and performs audits to examine inventory and shrinkage levels.

Primary Responsibilities

• Performs store visitations to develop and implement training programs for store administrators and accountants to ensure all policies and procedures are delivered and duties are performed effectively and timely.
• Audits, monitors and reviews systems and inventory control procedures and investigates variances between Materials Management System (MMS) and Lawson to improve shrink control and effect bottom line results.
• Reviews financial data and reports for each period end to disseminate information to appropriate regional offices.
• Attends new store inventories to assist Associates determine inventory cut off and balance inventory counts.  Reviews all MMS reports to ensure accuracy.
• Liaises with Retail Accounting Department and District Managers to report on store visitations, shrink, damages, cycle counts, margins for postal and lotteries and to resolve any inquiries from the stores.
• Provides support during acquisitions and Associate turnovers to ensure inventory counts are accurate and all systems, including accounting and inventory, are installed correctly.
• Attends high shrink inventories to investigate any potential issues and explore opportunities to minimize risks.
• Provides assistance to Associates to hire store accounting staff, complete initial training, monitor performance and provide further training as required.
• Performs audit service follow ups to ensure stores have implemented audit recommendations.

Skills, Experience & Education
Skills
This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

• Requires the ability to improve work processes and teams.
• Supervises related processes and people by leading work or project teams.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Computer skills to produce and interpret reports, documents and presentations.  Knowledge of inventory management and accounting software.
• Business acumen - advanced understanding of quality standards relative to inventory management and accounting procedures.
• Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management.

Experience

• Greater than three years, but less than or equal to five years of inventory management/accounting or equivalent experience.

Education

• Post secondary courses in, or knowledge of, inventory management and accounting systems equivalent to a college diploma in Business, Inventory Management, Accounting, or equivalent.

Certificates, Licenses or Registration

• Must hold valid driver's license

Store Technology Specialist
Overview 
Reporting directly to the Vice President - Operations, the incumbent provides training for retail staff on store systems including, Point of Sale (POS), Merchandise Management (MMS), Workforce Management (WFM), Health Watch Next Generation (HWNG), Telephones, Lottery and Pharmacy Systems etc. to ensure all users are equipped to utilize all technology effectively. The incumbent performs equipment checks and liaises with IT and the Help Desk to resolve issues promptly.

Primary Responsibilities

• Performs regular store visits
• Provides store systems computer training for all store staff to ensure that all operational expectations are achieved and each retail outlet is operating optimally.
• Develops and implements a training plan and timeline to facilitate smooth transitions for soft and grand openings of new stores, relocations and acquisitions.
• Performs system audits to assess user skills and highlight further training requirements to ensure all systems are maximized for overall operational effectiveness.
• Maintains current knowledge of changing and emerging technologies to offer recommendations to improve processes.
• Inspects store systems to ensure all equipment and systems are operating optimally and ensure any issues or concerns are resolved.
• Responds to telephone and email queries to resolve concerns or issues in a prompt and efficient manner.
• Liaises with IT and Help Desk to ensure that all systems updates are completed accurately and to resolve escalated issues or concerns.
• Sets up and tests the working functions of all IT equipment, systems, phones and intranet for all new capital projects to ensure a smooth transition for all new, relocations or acquisitions.

Skills & Experience
Skills
This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

• Requires the ability to improve work processes and teams.
• Supervises related processes and people by leading work or project teams.
• Provides advice about operations in a specialized or technical area.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone, or virtual meeting platforms (Skype/WebEx).
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Knowledge of computers and systems to develop and implement training strategies for retail store staff and management.
• Business acumen - advanced understanding of quality standards relative to computers and systems and process improvement.
• Professional manner, tact, diplomacy and discretion in dealing with associates, vendors and colleagues including senior management.

Experience

• Greater than three years, but less than or equal to five years of computer and systems or equivalent experience.

Certificates, Licenses or Registration

• Valid Driver's License

Note: This job profile indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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