MSP Level 1 → Level 2 Help Desk

Brantford, Ontario – LOCAL CANDIDATES ONLY (NOT REMOTE)PLEASE READ BEFORE APPLYINGThis position requires daily work from our Brantford office and frequent on-site client visits in Brantford and surrounding areas.You must currently live in Brantford, ON or the immediate surrounding area.Out-of-area, remote, or relocation-seeking applicants will not be considered. Company OverviewIBC Computers Brantford Inc. is a Managed IT Services Provider with 28 years in business, supporting local businesses throughout Brantford and nearby communities. We deliver managed IT, network, security, and backup solutions across a wide range of environments.We are hiring a technician who wants to grow within an MSP, progressing from Level 1 to Level 2 through clearly defined technical milestones. Employment DetailsFull-time, permanentOn-site position (NOT remote)Help Desk, Remote Support, and On-Site Client WorkCompany vehicle provided for client visits Role OverviewThis is a career progression role.You will start as a Level 1 MSP Technician, handling help desk support and foundational networking tasks. With demonstrated competency and internal assessment, the role progresses to Level 2, expanding into advanced troubleshooting, Microsoft 365 administration, networking, and backup systems. Level 1 Responsibilities (Entry MSP Technician)Help Desk & End-User SupportProvide Level 1 technical support in an MSP environmentTroubleshoot Windows 10/11 workstations and common application issuesUser and group management in Microsoft 365 / Entra IDEmail and Outlook troubleshooting (Exchange Online basics)Use MSP ticketing, RMM, and documentation systemsFollow escalation procedures and document all workNetworking & On-Site SupportOn-site installation and replacement of network equipmentSupport Cisco, HP, and Ubiquiti (UniFi) switches, firewalls, and access pointsPerform basic network diagnostics (connectivity, cabling, PoE)Rack mounting, hardware installs, and structured cablingBackup & MonitoringMonitor Veeam Backup & Replication jobsPerform backup health checks and report failuresAssist with restore tasks under supervision Level 2 Responsibilities (Progression Role)Upon progression to Level 2:Advanced troubleshooting of Windows workstations and serversIndependent administration of Microsoft 365 (mail flow, licensing, security)Configure and troubleshoot VLANs, firewall rules, and UniFi environmentsPerform independent Veeam restores and troubleshootingAssist with network design, upgrades, and standardizationMentor Level 1 techniciansImprove documentation and MSP standards Mandatory Requirements (Non-Negotiable)Must currently live in Brantford, ON or nearbyValid, clean Canadian driver’s licenseOver 25 years of ageMust be bondableComfortable working:On-site at client locationsIn network/server roomsStrong communication skills and patienceWilling to participate in occasional after-hours/on-call support What We OfferClear Level 1 → Level 2 career progressionStable employment with a 28-year MSPCompetitive compensation with skill-based growthCompany vehicle for on-site workExposure to diverse MSP environmentsSupportive technical teamComprehensive benefits packageLong-term career development How to Apply (IMPORTANT)Please email your resume and a brief cover letter to:paulhill@ibcbrantford.comYour cover letter MUST confirm:Your current city of residenceYour ability to work daily from our Brantford officeThat you hold a valid Canadian driver’s license Applications that do not confirm local residency will not be reviewed. About IBC Computers Brantford: IBC Computers has been serving the Brantford, Brant County and surrounding area since 1994. We supply and service a variety of computers and equipment related to them. We offer services to business and consumers. Our products include new and off-lease enterprise-class products. Many of these products are in-stock. If not, we can get in touch with our connections throughout the industry to get you what you need. IBC Computers has strategic partnerships with Dell, IBM, Cisco, HP and many more companies. These connections allow us to provide a comprehensive collection of server, workstation, and networking products. Our connections also include hand-picked Microsoft Authorized Refurbishers. These relations ensure we can provide our customers with certified and warrantied quality off-lease equipment at a fraction of the cost of a new machine. The industry is constantly changing, and so are we at IBC.