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MSP Level 1 → Level 2 Help Desk
3 weeks ago
PLEASE READ BEFORE APPLYING
This position requires daily work from our Brantford office and frequent on-site client visits in Brantford and surrounding areas.
You must currently live in Brantford, ON or the immediate surrounding area.
Out-of-area, remote, or relocation-seeking applicants will not be considered.
Company Overview IBC Computers Brantford Inc. is a Managed IT Services Provider with 28 years in business, supporting local businesses throughout Brantford and nearby communities. We deliver managed IT, network, security, and backup solutions across a wide range of environments.
We are hiring a technician who wants to grow within an MSP, progressing from Level 1 to Level 2 through clearly defined technical milestones.
Employment Details
- Full-time, permanent
- On-site position (NOT remote)
- Help Desk, Remote Support, and On-Site Client Work
- Company vehicle provided for client visits
You will start as a Level 1 MSP Technician, handling help desk support and foundational networking tasks. With demonstrated competency and internal assessment, the role progresses to Level 2, expanding into advanced troubleshooting, Microsoft 365 administration, networking, and backup systems.
Level 1 Responsibilities (Entry MSP Technician) Help Desk & End-User Support
- Provide Level 1 technical support in an MSP environment
- Troubleshoot Windows 10/11 workstations and common application issues
- User and group management in Microsoft 365 / Entra ID
- Email and Outlook troubleshooting (Exchange Online basics)
- Use MSP ticketing, RMM, and documentation systems
- Follow escalation procedures and document all work
Networking & On-Site Support
- On-site installation and replacement of network equipment
- Support Cisco, HP, and Ubiquiti (UniFi) switches, firewalls, and access points
- Perform basic network diagnostics (connectivity, cabling, PoE)
- Rack mounting, hardware installs, and structured cabling
Backup & Monitoring
- Monitor Veeam Backup & Replication jobs
- Perform backup health checks and report failures
- Assist with restore tasks under supervision
- Advanced troubleshooting of Windows workstations and servers
- Independent administration of Microsoft 365 (mail flow, licensing, security)
- Configure and troubleshoot VLANs, firewall rules, and UniFi environments
- Perform independent Veeam restores and troubleshooting
- Assist with network design, upgrades, and standardization
- Mentor Level 1 technicians
- Improve documentation and MSP standards
- Must currently live in Brantford, ON or nearby
- Valid, clean Canadian driver's license
- Over 25 years of age
- Must be bondable
- Comfortable working:
- On-site at client locations
- In network/server rooms
- Strong communication skills and patience
- Willing to participate in occasional after-hours/on-call support
- Clear Level 1 → Level 2 career progression
- Stable employment with a 28-year MSP
- Competitive compensation with skill-based growth
- Company vehicle for on-site work
- Exposure to diverse MSP environments
- Supportive technical team
- Comprehensive benefits package
- Long-term career development
Your cover letter MUST confirm:
- Your current city of residence
- Your ability to work daily from our Brantford office
- That you hold a valid Canadian driver's license
Applications that do not confirm local residency will not be reviewed.
About IBC Computers Brantford:
IBC Computers has been serving the Brantford, Brant County and surrounding area since 1994. We supply and service a variety of computers and equipment related to them. We offer services to business and consumers. Our products include new and off-lease enterprise-class products. Many of these products are in-stock. If not, we can get in touch with our connections throughout the industry to get you what you need. IBC Computers has strategic partnerships with Dell, IBM, Cisco, HP and many more companies. These connections allow us to provide a comprehensive collection of server, workstation, and networking products. Our connections also include hand-picked Microsoft Authorized Refurbishers. These relations ensure we can provide our customers with certified and warrantied quality off-lease equipment at a fraction of the cost of a new machine. The industry is constantly changing, and so are we at IBC.
