Ecommerce Manager

**Ecommerce Manager**

**About Us**
Summerhill Market is a boutique grocery store chain in Toronto that specializes in scratch-made prepared foods and on-trend ingredients. Our stores go above and beyond a typical grocery store by offering an extensive rotating selection of ready-to-eat gourmet meals, freshly baked goodies, and curated, hard-to-find groceries.

We are seeking an **Ecommerce Manager** to lead and grow our online retail operations. Based at our flagship store at **446 Summerhill Ave &**Event Boutique **1057 Mount Pleasant Rd**, this is an **on-site role** that blends **data analysis, IT systems management, digital marketing, order fulfillment, and customer service leadership**. The Ecommerce Manager will oversee all aspects of our **Homesome platform** and third-party delivery services such as **UberEats**, ensuring seamless online operations, exceptional customer experiences, and growth in digital sales.

**Key Responsibilities**
- Overseeing the day-to-day operations of the Summerhill Market ecommerce program, including HomeSome and UberEats
- Analyzing sales data, online performance metrics, and consumer insights to optimize conversion, product assortment, and fulfillment efficiency
- Managing digital content including product listings, descriptions, pricing, promotions, and seasonal updates across all online platforms
- Coordinating IT and technical support needs for the ecommerce platform, troubleshooting issues, and implementing improvements
- Collaborating with Marketing to align online branding, promotions, and campaigns with in-store initiatives
- Coordinating order fulfillment, ensuring product accuracy, quality, and timely delivery to customers
- Managing and mentoring the Ecommerce team, including associates responsible for order picking, packing, and customer communication
- Responding to escalated customer inquiries and resolving service issues in a professional and timely manner
- Overseeing logistics coordination between stores, commissary kitchen, and delivery partners to ensure order accuracy and inventory synchronization
- Tracking and reconciling invoices, expenses, and platform fees related to online operations
- Providing regular performance reports and recommendations to senior leadership for continuous improvement and business growth

**Requirements**:

- 3-5 years’ experience in ecommerce, retail operations, or digital marketing management
- Strong analytical and technical skills; comfortable interpreting data and using it to make strategic decisions
- Experience with ecommerce platforms, POS systems, or marketplace integrations (e.g., UberEats, Instacart, Shopify, HomeSome, etc.)
- Proficiency in MS Office Suite; advanced Excel and reporting capabilities preferred
- Solid understanding of digital marketing, UX principles, and SEO best practices
- Excellent communication and leadership skills with a strong focus on teamwork and customer service
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Passion for food, innovation, and the Summerhill Market brand
- Ability to work flexible hours including weekends and holidays when required

**Perks**
- Weekly pay
- Awesome employee discount on everything we sell
- Employer-paid benefits for full-time employees
- Dynamic and supportive workplace culture that values collaboration, training, diversity & inclusion, and professional development
- Easily accessible store locations
- Complimentary Summerhill Market work shirts

**Equity Statement**
At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.

The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Store discount

Work Location: In person