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Ecommerce Manager

3 weeks ago

Toronto ON MB H, Canada Mine & Yours Full time

About Us

Since 2013, Mine & Yours has been leading Canada's luxury resale movement. We're a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

Our Core Values

  • Passion for Product

    Every piece is a jewel, every detail matters.

  • Connect and Uplift

    We rise by lifting others.

  • The Store is Our Stage

    Every detail tells our story.

  • Hustle Together

    One team, one dream - we get it done.

  • Sustainably Conscious

    Mindful today, responsible for tomorrow.

These values guide how we lead, collaborate, and show up for our clients and teammates every day.

About the Role

The Ecommerce Managermanages the Vancouver Ecommerce department, overseeing a team of associates, photographers, photo editors, and studio support staff. This role ensures the smooth flow of product from Buying to published online while maintaining brand standards in photography, styling, and fulfillment. The Ecommerce Manager provides daily clarity, coaching, and direction to the team, while driving efficiency, consistency, and growth across operations.

What You'll Do

Leadership & People Management

  • Lead, coach, and develop Ecommerce Associates and photo editors, providing clarity on daily and weekly priorities.
  • Conduct regular 1:1s and performance evaluations; provide feedback and coaching to support growth.
  • Schedule the team in Push, review payroll, and ensure adequate coverage for daily workflows.
  • Hold daily huddles to set focus, review progress, and reinforce accountability.

Operations & Administration

  • Oversee fulfillment, ensuring orders are pulled, packed, and shipped within timeline goals to deliver a luxury customer experience.
  • Manage product flow from intake photography live online, prioritizing high-value items.
  • Maintain studio and BOH organization, ensuring a professional and efficient workspace.

    Conduct monthly audits of the online store for accuracy and consistency.
  • Manage vendor relationships, including external moving companies, models, and contractors.

Content & Creative Direction

  • Oversee quality of product descriptions, photography, and ecomm content standards.
  • Edit product descriptions and ensure products are pushed live with accurate styling and merchandising.
  • Lead campaign/editorial shoot planning and execution, including casting, booking, styling, and creative direction.
  • Provide on-set support with styling, steaming, training models, and ensuring shoot efficiency.
  • Oversee productivity and quality of photography and editing workflows.

Cross-Functional Collaboration & Strategy

  • Partner with Buying to prioritize product flow and with Marketing to execute campaigns online.
  • Collaborate with Retail to ensure seamless transfers between stores and Ecommerce.
  • Contribute recommendations for improving workflows, efficiency, and customer experience.
  • Support major ecommerce events such as Black Friday, Boxing Day, and capsule launches.
  • Act as a key contributor in Ecommerce leadership meetings.

Innovation & Growth

  • Identify opportunities to improve efficiency, reduce operational cost, and elevate the online experience.
  • Train and coach the team to understand ecommerce KPIs (SLAs, revenue goals, opex).
  • Support Ecommerce setup and execution at pop-up locations.

Who You Are

  • 2-4 years of ecommerce or retail operations experience, with 1–2 years in a leadership role.
  • Strong people management skills with proven ability to coach, train, and inspire a team.
  • Advanced knowledge of Shopify, Gorgias, and ecommerce workflows.
  • Creative sensibility in styling and campaign direction, with experience managing on-model/editorial shoots.
  • Highly organized, detail-oriented, and process-driven.
  • Strong cross-functional collaborator with excellent communication skills.
  • Passionate about fashion, styling, and delivering luxury experiences.

Our Commitment to Inclusion

At Mine & Yours, diversity, equity, and inclusion are central to who we are. We know these values strengthen our business, our team, and our impact in the world. We welcome all qualified candidates to apply and are committed to providing an inclusive and accessible experience for everyone.